By Elliot Mest and WAKEUP CALL
Changes in training are some of the most crucial to operating with the new ADA standards in place. Kevin Buchanan, GM of the Hilton Garden Inn Providence, Warwick R.I., recommends continuous training for employees on a quarterly basis, rather than the recommended annual training session. He said this is the most effective method, even in a hotel with low turnover. One specific aspect of training frequently is addressed during these quarterly sessions.
Buchanan cited an example of training employees to recognize service animals following updated guidelines. “With the new modifications [to the ADA], employees can no longer ask for paperwork on animals designated as service animals,” Buchanan said...Read More