“It is no fun when the traveler shows up at the hotel and is told he or she has no reservation!” Spare yourself an angry guest or a “bad” review! Train staff to encourage guests to shop smart, pay attention to detail, keep their guard up, and double check URL’s for misleading booking sites. The Hill, Mary E. Power, guides travelers to the Better Business Bureau (BBB) for more information.
I love hotels! One of my fondest childhood memories is accompanying my father, a small town doctor, to medical conferences for his continuing education credits. My brother and I probably drove hotel employees crazy as we explored around, but hotels seemed like such fascinating and exciting places to me...Read More