Monthly Archives February 2016

At least 240 people sickened at MSU hotel

Due to quick thinking and organization in response to reports of illness, Michigan State University Kellogg Hotel & Conference Center quickly moved into action pinpointing dates of possible infection as well as a possible means of the outbreak. The Ingram County Health Department was notified, and the Center voluntarily suspended food service operations on February 22 and 23, 2016. At that time, the facility was thoroughly cleaned and reopened on February 24, 2016. The rapid response by management likely played a role in preventing the spread of the illness. MLive, Garret Ellison outlines the details.

EAST LANSING, MI — Health officials are investigating an outbreak of vomiting and diarrhea symptoms among 240 people and counting who attended events at Michigan State University’s Kellogg...

Read More

Former Marriott employees testify in civil trial involving Erin Andrews

All employees of the hotel are members of the security team responsible for the privacy and well-being of all guests. When Front Desk employees are well-trained with the knowledge and skills they need, they are more likely to be alert to suspicious persons or behaviors and are typically more apt to make sound and appropriate decisions. The performance and demeanor of your Front Desk personnel sets up the entire guest experience.  KITV 4 News, Briona Arradondo, reports the high profile story that questions procedure used at the Front Desk.

Nashville, TN — The attorney for TV personality Erin Andrews said a man who spied on the sports reporter asked for a hotel room next to her and staff allowed it.

Andrews is seeking $75 million in damages after a man was able to get a hotel room next...

Read More

Lawsuit filed against Ritz-Carlton Hotel by man given the wrong room key

It all comes down to in-depth training to ensure your front desk employees are confident to properly carry out company policies and procedures. You never get a second chance to fix a mistake like the one that took place at the Ritz-Carlton Hotel in Clayton, Missouri. Fox2now, St. Louis, Katherine Hessel reveals the details.

CLAYTON, MO (KTVI) – The man who walked into a hotel room and got into a bed with a sleeping 9-year-old is now suing the hotel for what they “didn’t” do that night.

The lawsuit states that in 2011 Daniel Hughes walked into the wrong hotel room at the Ritz Carlton in Clayton after a night of drinking and he was given the wrong key by a hotel clerk.

Hughes then got into the bed that a 9-year-old girl was sleeping in and was criminally charged.

He was found not guilty...

Read More

Boy drowns in Independence hotel pool

Despite lifesaving efforts by a hotel employee and a bystander, a six-year-old boy drowned in the hotel pool at the Double Tree hotel in Independence, Ohio. The child was being watched at the pool by a juvenile. WKYC-TV briefly describes the incident.

INDEPENDENCE, Ohio – Authorities are investigating after a 6-year-old Cleveland boy drowned at a hotel pool Saturday night.

It happened around 7 p.m. at the Double Tree hotel in the 6200 block of Quarry Lane.

Responders found the child on the floor near the pool where a hotel employee was doing chest compressions and a bystander was performing rescue breathing.

The boy’s hands and feet were blue, according to the police report.

He later died at the hospital.

Authorities say the child was being watched at the pool by a juvenile who ha...

Read More

Vail hotel pays $1 million sex harassment settlement

A mere blanket restriction prohibiting harassment or discrimination of any kind is not enough! Company policy must contain an effective and fair system for an aggrieved employee to seek resolve. Met with hostility, this case illustrates an appalling expression of power and disregard for lower level hotel employees. Although, in this case, the victims prevailed, it is a lingering reminder of the abusive and unsafe practices hotel housekeepers suffer day to day.  Vail Daily, Randy Wyrick, reports the facts.

The owners and managers of Vail Run agreed to settle a sexual harassment lawsuit with a $1.02 million payment to split among the eight former employees who brought the suit.

VAIL — The owners and managers of a Vail hotel agreed to pay more than $1 million to settle a sexual harassment...

Read More

Bedbugs reported in some of NYC’s swankiest hotels

For most people the idea of having bedbugs is completely detestable.  They attack people when they are sleeping and leave few signs behind. Luxury hotels and resorts, boutique hotels, bed and breakfast hotels; bedbugs are sneaky and are turning up in record numbers throughout New York.  New York Daily News, Leonard Greene, reports some of the latest finds.

The Millenium Hilton at 55 Church Street in New York New York.

It’s not just the fleabags and flophouses.

Bedbugs have been reported in some of the city’s swankiest hotels with a list that includes the Waldorf Astoria the Millennium Hilton and the New York Marriott Marquis.

According to the Bedbug Registry, a nationwide database of bedbug reports and complaints, bedbug sightings in New York hotels have jumped more than 44 percen...

Read More

A Magnet And A Sock Is All You Need To Open A Hotel Safe

While it’s probably your best option, realize that a hotel safe isn’t truly safe. Your hotel safe is a good place to keep valuables out of view and a much better solution than trying to hide them in your room; however, when a safe has a way for someone other than you to get in it, your valuables are never 100% safe. Digg, Mr. Locksmith, demonstrates one way a hotel safe can be opened.

 

 

 

 

Read More

AB 2053: Sexual Harassment Training Must Now Include the “Prevention of Abusive Conduct”

“Hey, go get me a cup of coffee,” can legally be labeled as abusive conduct if the behavior occurs more than once. On the other hand, if it is expressed in the form of a question or only occurs one time, the abusive conduct classification is invalid. Effective January 1, 2015, AB. 2053 amends California mandatory AB 1825 requiring employers subject to the sexual harassment training requirement to extend the training to include “prevention of abusive conduct, or bullying” as part of the training. JacksonLewis, Carly, B. Plaskin, summarizes key points employers should know.

AB 2053 went into effect on January 1, 2015, thereby requiring that California employers with 50 or more employees provide training on the “prevention of abusive conduct” along with the sexual harassment trai...

Read More

Hotel Data Breaches: Can You Protect Business Travelers?

Many hotels continue to struggle with the question of whether or not they will be the next company to be hit with a data breach. Sometimes, even the best defenses fail; however, securing your system with multiple layers of security, the defense-in-depth concept, may be the very components you need to protect  your PC’s rather than depending on any one approach to technology to block them.  Business Travel News, Julie Sickel, discusses why and how hotels are hit with data breaches.

The avalanche began with Starwood.

On Nov. 20, 2015, Starwood Hotels & Resorts Worldwide announced that malware had infected point-of-sale systems at 54 of its North American hotels, including 26 Westins, 18 Sheratons and seven W-branded hotels...

Read More

EEOC Announces Proposed Changes to EEO-1 Report Requiring Large Employers to Report Pay Data

If there was any doubt that pay inequality is a major risk area for employers, that doubt should be erased. The proposed revision to the Employer Information Report (EEO-1) will require private employers, including federal contractors, with 100 or more employees to report pay ranges and hours worked in addition to the traditional data collected beginning in 2017. This will allow the EEOC and the OFCCP to target compensation issues and address pay inconsistencies. Ogletree Deakins, Cheryl L. Schreck, shares the breaking news.

On January 29, 2016, the U. S...

Read More