Monthly Archives March 2016

Family of Westin worker found dead in freezer seeks damages

Shocking and horrific, not to mention how frightening and painful this must have been for the employee! Although the proper maintenance was applied and emergency safety mechanisms were in place and working properly, something went terribly wrong. It’s very possible that mandatory habitual procedures and persistent training may have possibly prevented this gruesome tragedy., Lauren Foreman, reports the incident.

Representatives from the Fulton County Medical Examiner’s office arrived at the Westin Peachtree Plaza to take a body police found dead in a freezer at the hotel Tuesday, March 22, 2016. JOHN SPINK / JSPINK@AJC.COM

The family of a kitchen worker found dead in a walk-in freezer in the Westin Peachtree Plaza Hotel is seeking an unspecified amount in damages from the Atl...

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Hotels Find it’s No Longer Good Enough to Simply Have a Sterile Gym Facility

Gone are the days of dusty treadmills and elliptical machines along with a few medicine balls and yoga mats combined in small spaces called “fitness centers”. Many of today’s vacationers as well as business travelers not only seek fitness, they have come to expect it in hotels.  With a little creativity, developing low-cost fitness activities or high impact training facilities can improve the hotel’s fitness profile and possibly your bottom line. Although this article centered on Florida hotels, many hotels across the globe are catering to the wellness and fitness guests have come to expect. Hotel Online, Caitlin Dineen and Orlando Sentinel, give a glimpse into the trend of wellness and hotels.

March 25–Central Florida hoteliers know it’s no longer good enough for a hotel to...

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How Hotels Are Capitalizing on Women’s Fears of Traveling Alone

At a time when women travelers are faced with fears of vulnerability and safety traveling alone, hoteliers are turning their attention to women friendly environments, giving it top priority. From launching exclusive rooms for women and well lite corridors to lady butlers and housekeeping staff around-the-clock, hotels are creating more secure and comfortable surroundings throughout their properties. Broadly, Kat Lister, explains.

When two female backpackers were killed in Ecuador, people questioned why the pair were traveling alone. But despite the rise of hotels geared specifically towards female needs, many solo travelers say that the industry is letting women down.

In March, a Spanish phrase started trending on Twitter and accumulated over 5,000 mentions within a few weeks ...

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COMMENT: Dishonesty and the hotel industry

While the hospitality industry tends to be ahead of the curve when it comes to physical security, it seems to be lacking proper internal loss control programs. With the primary focus on guest comfort and service, unfortunately, the door is left open to extra opportunities for theft and loss. Instituting internal controls and providing fraud awareness training to all employees should help you identify irregularities within your organization. Although this article was written in the UK, the message is relevant to hotels across the globe. HotelOwner, Howard Shaw, points out some the industry’s largest offenders of fraud.

Global fraud risk surveys, regularly published by a number of organisations, show the leisure, hotels and travel sector towards the bottom of dishonesty league tables ...

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Most hoteliers acknowledge that guest expectations, in terms of technology use, continue to escalate rapidly. The most recent addition to the digital revolution makes its debut in the bathroom. Hotel Designs, Daniel Fountain, shares the unique transformation and innovation.

It’s fair to say our daily lives are in the midst of an ongoing ‘digital revolution’. So many day-to-day aspects of our lives have now been digitised — no more so than in our homes where technology plays a considerable role in how we do simple, everyday tasks. So it figures, we expect the same if we’re staying at a hotel when travelling — essentially a ‘home away from home’.

This has definitely begun in a whole host of areas ranging from check-in to temperature control...

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Construction worker killed in fall from downtown Los Angeles high-rise hotel

 “After an initial on-site investigation, Cal/OSHA has confirmed that no fall-protection violations were observed.”  Work related or not, this horrific tragedy reinforces the importance of safety and safety enforcement on the job as well as how important it is to comply with OSHA’s thorough documentation and recordkeeping regulations. Los Angeles Daily News, Susan Abram reports.

Los Angeles County coroners collect evidence after a construction worker, on the second day on the job, died after falling 53 floors off a high-rise onto a car on Thursday, March 17, 2016 in downtown Los Angeles. The high-rise will be the West Coast’s tallest building. (Photo by Sarah Reingewirtz/Pasadena Star-News)

A man who fell to his death from the 53rd floor of a high-rise building in downtown Los...

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Shephard’s Beach Resort in Clearwater settles for $7 million in lawsuits over bike deaths

Are you aware of what your employees are doing in your absence? Routine training improves efficiency and instills positive attitudes and good decision-making among employees creating a culture of integrity, responsibility and ownership within your business which is vital to your bottom line. The one place you don’t want your business to end up is in a lawsuit with your insurance company and without proper insurance coverage. Tampa Bay Times, Laura C. Morel, shares an incident of bad employee decisions that cost the resort millions on top of loss of insurance.

Shephard’s Beach Resort agreed to pay $7 million to the families of a couple who were struck and killed on the Clearwater Memorial Causeway by one of its employees in 2013, according to court records.

The confidential settlemen...

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Yountville spa sued after employee convicted of raping guest

The hotel owed a reasonable duty of care to its guest, including a duty to provide for and assure her safety and security while at the hotel. Its lack of care and screening during the hiring process and the absence of proper employee training may well determine the impact of its reputation as well as its bottom line. Napa Valley Register, Maria Sestito, outlines the events.

An Oakland woman is suing Villagio Inn and Spa in Yountville, asserting that the business did not do enough to vet an employee that was later convicted of raping her in the spa.

A lawsuit filed against a luxury hotel and spa in Yountville by the victim of a 2013 rape is slowly making its way through Napa County Superior Court.

The victim, 38, a resident of Alameda County and referred to as Jane Doe, filed a civil ...

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Man taken into custody at Washington County hotel charged with attempted rape

The importance of employee training and development in the hotel industry can’t be overstated. From management to front desk to housekeeping, guest and employee safety centers on the skills, knowledge, and professionalism of the entire staff. Providing ongoing attention to training and development of your staff provides your staff with the tools and confidence to think and act clearly in adverse situations. Employee training was key at Cambria Suites Hotel in Pennsylvania. WPXI News reports the tense moments leading up to the arrest of the perpetrator.


A naked man taken into custody at a North Strabane Township hotel Thursday is facing multiple felony charges.

Police have charged John Heina of Ohio, with terroristic threats, attempted rape and assault.

A ...

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Erin Andrews awarded $55 million in nude video lawsuit

What can hoteliers take away from the recent verdict in the highly publicized Erin Andrews case? Successful Front Desk and Security training programs are vital to guest, visitor, and employee safety and just as important to their bottom line.  Hotels have a responsibility to provide “reasonable” protection to guests from harm caused by other guests or non-guests. NY Daily News, Sasha Goldstein & Nancy Dillon, outline the verdict.

Attorneys Randy Kinnard, Bruce Broillet and Scott Carr accompany Sportscaster and television personality Erin Andrews into court on Monday in Nashville, Tenn.

Sportscaster Erin Andrews scored $55 million in a jury verdict Monday over nude videos of her taken through a hotel peephole.

A Nashville jury announced the award after just a day of deliberations on A...

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