The importance of employee training and development in the hotel industry can’t be overstated. From management to front desk to housekeeping, guest and employee safety centers on the skills, knowledge, and professionalism of the entire staff. Providing ongoing attention to training and development of your staff provides your staff with the tools and confidence to think and act clearly in adverse situations. Employee training was key at Cambria Suites Hotel in Pennsylvania. WPXI News reports the tense moments leading up to the arrest of the perpetrator.
WASHINGTON COUNTY, Pa. —