Monthly Archives June 2016

Guests Recall Port Hueneme Hotel Fire

Emergencies occur when they are least expected. During these events, seconds count demanding decisive and immediate action by hotel associates. The safe, orderly, and quick evacuation of the hotel guests and associates must be the number one priority. A well-developed emergency plan with proper and continuous routine employee training is all-too-important to ensure that all employees understand their roles and responsibilities during a crisis. Knowing what to do and how to do it is crucial to savings lives, fewer injuries, and less structural damage to the facility.  KCOY, KEYT, KKFX, Kelsey Gerckens shares the experience of one hotel guest during the Port Hueneme, Casa Via Mar Inn fire.


A fire gutted a wing of a Port Hueneme hotel...

Read More

New EEOC and OFCCP Guidance Highlight DOL Focus on Gender Discrimination

Compliance has become a bad headache for employers across the country! In this world of ever-changing and complex mesh of federal, state, and local employment laws and court decisions, employers are faced with a particularly confusing and challenging environment of compliance.  Employers must make diligent efforts to ensure policies and procedures are routinely updated and do not conflict with federal, state, and local regulations. JD Supra, Amy Conway & Stephanie Scheck define key points in the new EEOC and OFCCP Guidance on sex discrimination.

In connection with last week’s United State of Women Summit, the Office of Federal Contract Compliance Programs (OFCCP) and the U.S. Equal Employment Opportunity Commission (EEOC) issued updated guidance on sex discrimination...

Read More

Prevent Loss of Hotel Towels, Prevent Loss of Money

Looking for alternatives to bring more money to the bottom line? Although linen loss may sound minor, wasted linen is a tangible problem that affects a hotel’s bottom line. Several million dollars in linen loss occurs every year in the hotel industry due to hotel guests’ plundering of the hotel’s inventory. Common practice by many hotels is to handle situations discreetly with a letter stating: ‘You probably took the bath robe unintentionally and may send it back or buy it.”  The best strategy is to be proactive in linen management, consistently tracking and managing linen inventory. Radio Frequency Identification (RFID) technology may be the solution, you’re looking for. Hotel Business outlines RFID technology below.

GRAND RAPIDS, MI—Plush bathrobes aren’t the only item ...

Read More

Divers Find Body of Toddler Snatched by Alligator at Disney Resort

Disney Resort Florida failed miserably! Failure to provide extensive safety is not an option in the hotel industry. Hotel safety is a never-ending task of balancing safety concerns with guest comfort. Excellent hotel safety is an absolute necessity, and must be designed, implemented, and consistently enforced to ensure the safety of the hotel guests’. Deficiency of any kind may not only cost the hotel its reputation, it may cause the loss of life or your business, or perhaps an exceptionally hefty litigation case. Disney’s negligence cost one family unbelievable heartbreak, disbelief, and irreplaceable loss. The New York Times, Nick Madigan and Christine Houser reports the recent incident.

Lane Graves – Orange County Sheriff’s Office


Read More

Bettendorf Marriott gets second chance in negligence lawsuit

It happens quickly –  a guest slip and fall. Two years later you’re served with a lawsuit.  Although training in the hotel industry has improved in the past few years, it nevertheless remains one of the most overlooked aspects of the hotel industry. If you are a hotel operator you should undoubtedly be thinking about how lack of employee training may impact your business or perhaps put you out a business. You may not get that second chance like this hotel did!  WQAD8, Sarah Tisinger, briefly describes the tainted reputation and the financial impact untrained employees may have had on a Marriott hotel in Bettendorf.

DES MOINES, Iowa (AP) — The Marriott hotel in Bettendorf will get another chance to defend itself against a lawsuit filed by a hotel guest who was awarded $1...

Read More

Hotel risk management in the wake of the Erin Andrews case

With the advancement of digital operations and the implications of social media in the 21st century, the survival of your business demands preventative risk management and top-notch, effective employee training. Emanating from the inexperience or inadequate preparation and perhaps lack of common sense, Hotel Owners, the Hotel Management Company, and employees demonstrated in the Erin Andrews case, insurance carriers are sure to redefine protocol for hoteliers across the nation. eHotelier, Tom Cleary outlines what is likely to occur between insurance carriers and hoteliers in the coming years.

Once upon a time, ESPN host and celebrity Erin Andrews checked in to the Marriott Nashville while traveling to cover sports events...

Read More

Two dead, several hurt after suspect opens fire in Phoenix Motel 6

As an employer, you are required to address the threat of an active shooter in the workplace. Failure to provide adequate training to your employees is not only an OSHA violation it can lead to citations, hefty fines and will potentially leave an open door for lawsuits. Most active shooter situations are unpredictable, evolve quickly, and are over within minutes. Although there is no guarantee, a trained employee may possibly safe his/her own life as well as others. ABC staff reports a recent shooting spree that started at a motel in Phoenix – one employee is among the deceased and several others have been injured.

PHOENIX – Police are investigating after a man opened fire in a Phoenix Motel 6, killing two people, before car-jacking a family nearby and taking off from the sce...

Read More

Sometimes the worst pain is the self-inflicted…

See the video below and how one hotel handles room keys the wrong way! With the ever-changing and countless risks hotel operators face from day to day, a comprehensive security and employee training program is indispensable. As a hotel facility, the primary focus of the program should ultimately focus on nurturing guest and employee safety and ensuring that policies and procedures are routinely followed. An untrained employee or the lack of policy may very well destroy your reputation or cost you your business. 



Read More

Study: Family-care discrimination cases on the rise, and employees are winning them

They never see it coming! Family responsibilities discrimination is on the rise and has become one of the biggest challenges employers are facing. As the number of employees who have caregiving responsibilities increases significantly, the workplace is failing to adjust with it prompting a striking increase in litigation. Employees typically win these cases at a rate of 67%. It is essential that employers implement effective policies and practices for managing employees who have caregiving obligations. BLR points out important guidelines that will help reduce employer vulnerability to litigation from employees.

Employers of all types and sizes should take note of a new study released by the Center for WorkLife Law at the University of California, Hastings College of the Law...

Read More