It happens quickly – a guest slip and fall. Two years later you’re served with a lawsuit. Although training in the hotel industry has improved in the past few years, it nevertheless remains one of the most overlooked aspects of the hotel industry. If you are a hotel operator you should undoubtedly be thinking about how lack of employee training may impact your business or perhaps put you out a business. You may not get that second chance like this hotel did! WQAD8, Sarah Tisinger, briefly describes the tainted reputation and the financial impact untrained employees may have had on a Marriott hotel in Bettendorf.
DES MOINES, Iowa (AP) — The Marriott hotel in Bettendorf will get another chance to defend itself against a lawsuit filed by a hotel guest who was awarded $1.2 million by a jury after she slipped on an icy sidewalk in January 2010 and broke her ankle.
The lawsuit was filed by Brenda Alcala, a software consultant from Texas who was on a business trip to Bettendorf.
She filed suit in 2012 alleging Marriott negligently caused her injuries by allowing ice to accumulate on sidewalks. A jury ruled in her favor in February 2014.
The company appealed.
The Iowa Supreme Court in ordering a new trial said Friday the trial judge mistakenly let the jury consider without hearing evidence whether the hotel was negligent by failing to properly train employees on sidewalk ice removal.