Monthly Archives June 2017

Today’s data security is all about offensive planning

In the event of a data breach, are you prepared to deal with potential litigation, regulatory fines, compliance issues, state specific laws, brand reputation and loss of business?  This is a question all hoteliers should be asking themselves. Businesses potentially thrive by predicting, preparing and ensuring growth to the bottom line. Cybersecurity threats continue to evolve and your predictions and preparation should be progressing with them. Ongoing cybersecurity planning should be a mandatory component of every hotel owner’s growth plan. Hotel Management, Elliot Mesh, outlines the focus on cybersecurity from this year’s HITEC conference in Toronto.   

TORONTO—As is customary, this year’s Hospitality Industry Technology Exposition & Conference began with a session on cyberse...

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Drive-by Age Discrimination Lawsuits Are Still Happening

Get ready! The next wave of drive-by lawsuits has rolled in! Hotels in California are being targeted by serial plaintiff, Jonathan Asselin-Normand, based on age discrimination and citing violation of the Unruh Civil Rights Act of California. Many defendants have settled the suits paying fees ranging from $4,000 to $15,000. In an effort to help hotel owners and end the unfounded suits, Attorney Phillip Stillman has teamed up with Jim Abrams of the CH & LA and is offering low cost defense to get the cases dismissed. Newsfeed, Pat Mitchell, brings awareness to the issue and important information that may help your organization.

One of our hotels was served a baseless age discrimination lawsuit with Jonathan Asselin-Normand as the named plaintiff...

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Most American Workers Unprepared for Workplace Cardiac Emergencies

Providing a healthy safe environment for guests and employees is the very meaning of “Hospitality!”

“First aid, CPR, and AED training need to become part of a larger culture of safety within the workplace.”

The outcome of occupational illnesses and injuries depends on the severity of the injury, available first-aid care and medical treatment. Quick adequate first aid may mean the difference between a speedy or lengthy recovery, temporary or permanent disability, and even life or death.

Although some states offer more protections than others, every state has some form of Good Samaritan Law that separately addresses the involvement of voluntary CPR and AED Responders with proper CPR and First Aid training; therefore, the laws generally provide a liability shield for those rendering CPR,...

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HospitalityStaff To Pay $30,000 To Settle EEOC Religious Discrimination Lawsuit

Religious discrimination continues to be a high priority for the EEOC. Federal law requires employers to exempt religious employees from various kinds of generally applicable rules, so long as those exemptions are relatively easy and cheap for the employer. 

Although the employees hair wasn’t initially an issue with his employer, HospitalityStaff, or the company he actually performed worked for, a religious discrimination suit was filed July 12, 2016 alleging that the Rastafarian prep cook lost his job working at Walt Disney World resort hotel because he refused to cut his dreadlocks. JD Supra shares the EEOC case and its resolution.

Staffing Company Refused to Accommodate Rastafarian Employee’s Dreadlocks, Federal Agency Charged


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Seattle hotel-worker rights intact after judge tosses hotel-owners’ lawsuit

Seattle Hotel Employees Health and Safety Initiative, Initiative 124, gives Seattle hotel workers new rights related to assault and sexual harassment, injuries, workloads, medical care and changes in hotel ownership. The hotel-owner groups, American Hotel and Lodging Association, Washington Hospitality Association and Seattle Hotel Association, argued that the initiative establishes what the plaintiffs are calling a “blacklist” by requiring hotels to keep ongoing lists of guests whom their workers accuse of sexual harassment or assault. Also included with the hotel-owner groups complaint were concerns that the ordinance undermined guest privacy and due process rights. Advisen Insurance outlines the case, the outcome, and responses from both sides for the suit.

June 10–A King Count...

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Two Las Vegas hotel guests contract Legionnaires’ disease

In man-made water systems like the plumbing of large buildings (eg, hot water heaters, storage tanks, pipes), cooling towers, decorative fountains, or hot tubs, Legionella can amplify and be transmitted to susceptible hosts through inhalation or aspiration of water vapor or mist, such as droplets formed when flushing a toilet or breathed in during a shower or bath. Because the legionella bacteria thrive in water systems such as those commonly found in hotels, proper and regular maintenance of the hotel’s water system is the best way to prevent an outbreak of Legionnaires’ disease. New York Daily News, Megan Cerullo, reports a recent outbreak of Legionnaires’ disease at the Rio All-Suite Hotel and Casino in Las Vegas.

Two recent guests at the Rio All-Suite Hotel and Casino in Las V...
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Precision helps counteract costly mistakes with group contracts

“Every contract involves risk. The goal is an equitable sharing of that risk.” Contracts can be complex, but are a must to protect your company and to make expectations and responsibilities clear. Planners can add significant value to their group contracts and the bottom line when they have a negotiation strategy that includes quality advance planning, a focus on meeting goals and objectives, and an understanding of their meeting value and leverage. Complacency is never an option when it comes to working with hotel groups—especially when it’s time to negotiate a contract. Keeping up with key clauses is critical. Hotel Management, Jack Garson, outlines unfavorable terms to consider.

Your city is hosting the Super Bowl and your hotel is booked solid. Then you get “the call...

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Top Five Ways to Beat Heat Illness

Heat illnesses are preventable but if left unchecked, heat illness can rapidly lead to serious health-threatening situations or death. People suffer heat-related illness when their bodies are unable to compensate and properly cool themselves. Outdoor activity during high temperatures must be balanced with measures that aid the body’s cooling mechanisms. Drinking fluids to prevent dehydration, replenishing salt and minerals, and limiting time in the heat can help. Staying cool and making simple changes in fluid intake and clothing during hot weather can help employees remain safe and healthy. Safety News shares important guidelines to protect your employees during rising temperatures.

Heat illness can be deadly...

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Mistakes to Avoid During Workplace Investigations

Resolving conflict in the workplace is a key issue for employers. A workplace investigation should be prompt, impartial, and thorough. A proper investigation can help you figure out what happened and what to do about it. Remember that your job is simply to find out the truth and weigh each piece of evidence against the narrative of what happened. At the same time, investigations provide opportunities to create new problems when conducted improperly. Avoid common and costly pitfalls. HR Daily Advisor, Bridget Miller, shares some common workplace investigation mistakes below.

Workplace investigations can be time consuming and exhausting—but, despite that, they’re not a time where it’s okay to cut corners...

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