Negative reviews are part of the game we play in the hotel industry. Just like anything else, you merely need to learn how the play the game, and play it well. If you take ownership and action, you can mitigate the financial and reputation impact of a negative review. National Law Review shares steps you can take to make a negative review work for you.
People who post a review on Google are now being notified after a business owner responds to the review, which should motivate business owners to respond to every review as a way to help build relationships with clients.
In fact, one of the best ways to take the sting out of a bad online review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these steps:
Acknowledge the p...