Monthly Archives June 2018

4 Steps to Make a Bad Online Review Work for You

Negative reviews are part of the game we play in the hotel industry. Just like anything else, you merely need to learn how the play the game, and play it well. If you take ownership and action, you can mitigate the financial and reputation impact of a negative review. National Law Review shares steps you can take to make a negative review work for you.

People who post a review on Google are now being notified after a business owner responds to the review, which should motivate business owners to respond to every review as a way to help build relationships with clients.

In fact, one of the best ways to take the sting out of a bad online review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these steps:

  1. Acknowledge the p...

Read More

Appeals court says Four Seasons Hotel not to blame in guest’s fall on wet bathroom floor

A slip and fall can happen anywhere. In hotel and resorts, slip and falls occur often and more commonly in guest rooms as guests can slip on wet bathroom tiles. The circumstances surrounding the fall will determine whether the liability falls on the guest or the hotel. Although the case was appealed and heard by two separate justices, the facts in the case reveal the liability fell on the guest not the hotel this time. Cook County Record, Kyla Asbury, reports the important facts and what determined the outcome of this case.

An Illinois state appeals panel has upheld a Cook County judge’s decision that the Four Seasons in Chicago was not obligated to warn guests about a wet marble bathroom floor, saying the condition posed a danger that should have been open and obvious.

CHICAGO — An I...

Read More

3 tips to avoid a hotel hack this travel season

Travel season is here, and the hotel industry remains a profitable target for hackers looking to sell personal identifiable information on the dark web. With the tremendous increase and steady stream of sensitive information across hotel networks, it is all-too-important that hotel operators establish a clear and secure information storage and disposal plan.  Hotel Management and Ann Nickolas-Shred-It, point out key elements to address to help you minimize risk.

Upwards of 88 million travelers are hitting the road this summer, and the risk of cyber attacks remains a concern for the entire hotel industry. Photo credit: Getty Images/ChakisAtelier

An anticipated 88 million Americans are planning to take family vacations this year, and there is no sign of travel slowing down, with 27 per...

Read More

New Regulation To Protect Hotel Housekeepers: Are You Ready?

A typical housekeeper will clean a dozen rooms in a single shift lifting heavy mattresses, using distorted positioning, reaching at great lengths, and using repetitive motion; movements that often impact the body and can create long-term musculoskeletal disorders if proper techniques are not used. Steps can be taken to reduce or prevent musculoskeletal injuries. CA has taken the lead in promoting employee well-being and setting a new ergonomic standard. HospitalityNet, Samantha Noll, guides hoteliers through what it is they need to know.

HISTORY IN THE MAKING

For the first time in history, a tailored regulation has been created to protect those who are exposed to the highest risk of work-related injuries in the hospitality industry: hotel housekeepers – our heroes who do their utmost...

Read More