Your website emulates the quality of your service in the Hotel industry. Travelers with and without disabilities are going online to find acceptable accommodations and book reservations. Visitors with disabilities must be able to navigate your website without any barriers regardless of the content and functionality. Not only should the website contain tools like screen readers, braille displays, and magnifiers, it should provide a deluge of physical accessibility information about the common areas of the property as well as the accessible guestrooms. ADA website accessibility lawsuits are increasing rapidly. Don’t find yourself in high-profile, multi-million dollar lawsuit that could destroy your reputation or possibly put you out of business...Read More
Monthly Archives July 2018
After two Motel 6 properties, located in Phoenix, Arizona, provided US immigration authorities with guest lists, the hotel and its parent company, G6 Hospitality, find themselves at the center of a class-action lawsuit focused on discrimination and privacy laws. Rumors that the Motel 6 brand was allegedly training employees to hand over clients’ to ICE upon request, without requesting a warrant first, fueled the suit. Motel 6 is now prepared to settle the discrimination suit. Hotel owners must be aware of federal, state and local privacy and anti-discrimination laws before handing guest and employee information over to law enforcement authorities. Hotel Business reports the facts surrounding the on-going litigation.
PHOENIX—Motel 6 and a prominent Latino civil rights group appear ...Read More
With the advances in tech innovation and expansion, hotel consumers expect things like mobile room keys and mobile check in and out. We are all well aware that modernization makes the guest experience smoother. At the same time, the lack of engagement with staff means fewer chances for staff to pick up on critical red flags. It is all-too-important that hotels have clear emergency plans now more than ever before. First and foremost, precise execution of the plans is crucial to savings the lives of employees and guests. Providing a streamlined way to equip first responders with detailed and up-to-date floor plans, clear emergency management documents, and guest information is key to accomplishing a well-orchestrated plan and saving lives...Read More