Your website emulates the quality of your service in the Hotel industry. Travelers with and without disabilities are going online to find acceptable accommodations and book reservations. Visitors with disabilities must be able to navigate your website without any barriers regardless of the content and functionality. Not only should the website contain tools like screen readers, braille displays, and magnifiers, it should provide a deluge of physical accessibility information about the common areas of the property as well as the accessible guestrooms. ADA website accessibility lawsuits are increasing rapidly. Don’t find yourself in high-profile, multi-million dollar lawsuit that could destroy your reputation or possibly put you out of business...Read More
Category Hospitality Regulations
After two Motel 6 properties, located in Phoenix, Arizona, provided US immigration authorities with guest lists, the hotel and its parent company, G6 Hospitality, find themselves at the center of a class-action lawsuit focused on discrimination and privacy laws. Rumors that the Motel 6 brand was allegedly training employees to hand over clients’ to ICE upon request, without requesting a warrant first, fueled the suit. Motel 6 is now prepared to settle the discrimination suit. Hotel owners must be aware of federal, state and local privacy and anti-discrimination laws before handing guest and employee information over to law enforcement authorities. Hotel Business reports the facts surrounding the on-going litigation.
PHOENIX—Motel 6 and a prominent Latino civil rights group appear ...Read More
Travel season is here, and the hotel industry remains a profitable target for hackers looking to sell personal identifiable information on the dark web. With the tremendous increase and steady stream of sensitive information across hotel networks, it is all-too-important that hotel operators establish a clear and secure information storage and disposal plan. Hotel Management and Ann Nickolas-Shred-It, point out key elements to address to help you minimize risk.
Upwards of 88 million travelers are hitting the road this summer, and the risk of cyber attacks remains a concern for the entire hotel industry. Photo credit: Getty Images/ChakisAtelier
An anticipated 88 million Americans are planning to take family vacations this year, and there is no sign of travel slowing down, with 27 per...Read More
A typical housekeeper will clean a dozen rooms in a single shift lifting heavy mattresses, using distorted positioning, reaching at great lengths, and using repetitive motion; movements that often impact the body and can create long-term musculoskeletal disorders if proper techniques are not used. Steps can be taken to reduce or prevent musculoskeletal injuries. CA has taken the lead in promoting employee well-being and setting a new ergonomic standard. HospitalityNet, Samantha Noll, guides hoteliers through what it is they need to know.
HISTORY IN THE MAKING
For the first time in history, a tailored regulation has been created to protect those who are exposed to the highest risk of work-related injuries in the hospitality industry: hotel housekeepers – our heroes who do their utmost...
GDPR is now in effect! Non-compliance is unacceptable around the world, not just in the EU. If you haven’t done so already, hoteliers need to get with the program and become compliant or risk very heavy fines which may just cost you your business. Confused or not sure which items you need to be concerned with, Lodging Magazine, Kate Hughes, outlines four steps that will help start the process.
Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting, offer the following tips for hoteliers looking to ensure their properties are GDPR-compliant.
Create a program.
“This applies to any program—hotels need to simplify the compliance workload by standardizing their p...Read More
The EU’s GDPR brings some serious changes in data privacy to all companies across the world who handle the data of EU consumers. If your company has an online presence, as simple as a website that can be accessed by any person in the world, then you need to be very familiar with compliance mandates surrounding GDPR. “Hotels must explain to guests what data they are capturing, why they are capturing it, and who will have access to it.” From hotels, to booking engines, and revenue management software, the regulations are very explicit and incorporate a trickle-down affect when it comes to liability. Hoteliers across the world need to be prepared! Lodging Magazine, Kate Hughes, outlines some major points of concern for hotels.
Nearly everyone in the United States is accustomed to t...Read More
Stronger protections and better ergonomics training for hotel housekeeping staff will go into effect July 1, 2018 in California. Designed to prevent and reduce work-related injuries to housekeepers in the hotel and hospitality industry, the new regulation requires hotel and lodging employers to establish, implement and maintain an effective Musculoskeletal Injury Prevention Program (MIPP) for housekeepers. Fisher Phillips, Benjamin Ebbink, explains the rule and it’s requirements employers must include in their programs.
As we reported in January, after nearly six years of discussion and debate, the Cal/OSHA Standards Board (Board) approved a standard on “Hotel Housekeeping Musculoskeletal Injury Prevention...Read More
New roll-backs by the NLRB (National Labor Relations Board) suggest the organization is restoring balance between employers and employees by reviewing the legality and enforceability of employee class and collective waivers in arbitration agreements. Although the ruling is still debatable, it is expected to have consequences for employers and employees and may offer guidelines on how to make these agreements more enforceable. Employers should wait for the ruling before making any changes to their agreements. Hotel Management, Elliot Mest, reports the facts surrounding deliberations.
Class-action waivers are a tricky subject if employers want to avoid hampering employee morale, while also covering their tracks.
We often imagine the rule of law as something rigid or set in stone, but in...Read More
Recent studies show “hotel room designs and decor, not area, determine housekeeper workloads and musculoskeletal demands. Attempts to set production standards or restriction of workloads based solely upon the average size of a hotel room could produce large variations in housekeeper workloads and exposures to MSD risk factors.”
New standard recently passed by Cal/OSHA “requires employers to identify, evaluate, and correct housekeeping related hazards with the involvement of housekeepers and their union representative.” Effective July 1, 2018, hotel employers must develop, apply, and maintain an effective Musculoskeletal Injury Prevention Program (MIPP). Advisen Insurance, provides key points that must be included in each policy.
Opportunistic lawyers have been lining their pockets and taking advantage of business owners for decades with “drive-by” abusive ADA litigation. With the passing of The ADA Education and Reform ACT (H.R. 620), business owners will have 60 days to devise a plan to fix the issue, and another 120 days to implement the changes. Newsweek, Carlos Ballesteros reports.
In a 225-192 vote Thursday, most House Republicans and a dozen Democrats passed a bill that makes it harder for disabled persons to sue for discrimination, in an effort to prevent opportunistic attorneys from taking advantage of business owners.
But many disability and civil rights groups fear the bill will weaken incentives for businesses to comply with the Americans With Disabilities Act of 1990 (ADA), which mandates e...Read More