Category Hospitality Employees

Las Vegas shooting underscores hotel security shortfalls

There is no way to eradicate security risks in a free society, but they can be mitigated with preventative measures. Hotels are one of a handful of destinations in the United States where large numbers of people gather; some with multiple points of entry and exit and without any form of preventative screening. Although guest experience and hotel security can be tricky, hotel operators need to utilize every resource available to prevent risk while still giving the guest the experience they expect. In lieu of the Las Vegas shooting, all hotel operators need to realize the importance of training every staff member to be part of their safety and security program. Hotel Management, Elliot Mest, discusses hotel security

Travelers are not fond of airport security, but could something similar b...
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Chicago woman found dead in hotel’s walk-in freezer

Although rare, they are also tragic! Nobody should ever go through the pain of freezing to death. The death of this young woman is a stark reminder of how important it is for businesses to develop safety procedures and training surrounding walk-in freezers, and just as important, that businesses limit access to them. Hoteliers you must set the standards with your staff and be attentive to ensure that the guidelines are fully respected and followed. Fox News reports the recent incident that brought complete devastation to the family of a guest, the victim.

The woman was discovered in a freezer at Crowne Plaza Chicago O’Hare Hotel & Conference Center.

A Chicago woman was found dead in a hotel walk-in freezer Sunday, just hours after she was reported missing from a party at the venue, ...

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Union-backed hotel safety ordinance poses danger to Long Beach: Guest commentary

The City of Long Beach, following behind Seattle, is set to impose multiple worker safety requirements on hotels. The City of Long Beach ordinance would affect hotels with 100 rooms or more and limit housekeeper workloads to cleaning 4,000 square feet per day. Although it provides for other safety features as well, many hotels in the area have already implemented panic buttons for housekeepers, which the bill is also including. The measure would inflict hoteliers with needless cost that may ultimately hurt the workers and blacklist guests. The ordinance will be heard by council Tuesday, September 19, 2017. Press-Telegram, Sandy Cajas, outlines the key points surrounding the ordinance.

A 2015 file photo shows a person in Long Beach walking past protest signs created by UNITE HERE...
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Hoteliers Weigh in on Hurricane Irma: ‘It’s Time to Hunker Down’

Destroying entire islands in the Atlantic already, Hurricane Irma continues her destructive path towards Florida and Georgia; expected to make landfall in those areas Sunday morning. There is much hotel operators can do to prepare for the storm now. The key to hurricane safety is to prepare, be ready, and act once you’ve been alerted by emergency officials. Hotel Business, Corris Little, outlines important steps some hoteliers are taking to prepare for Irma.

NATIONAL REPORT—Just as the waters are beginning to recede in Texas after Hurricane Harvey touched down and caused catastrophic damage to the area, hoteliers in the path of Hurricane Irma are making preparations as the Category 5 storm threatens to make landfall in the Caribbean and several counties in South Florida.

Miami-Dad...

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DHS Issues New Version of Form I-9 – Effective on September 18, 2017

The Department of Homeland Security (DHS) has released “another” revised Form I-9. All employers are required to use the new version to verify identity and employment authorization of new hires by September 18, 2017. Because of the recently revised form in November 2016, which was a major overhaul to previous documents, the changes in this version are not substantial. The National Review outlines changes to the current revision.

The Department of Homeland Security (DHS) has issued yet another update to the Form I-9 Employment Eligibility Verification. This new version becomes mandatory for use with new hires and reverifications as of September 18, 2017.  This is the thirteenth revision of Form I-9 in the thirty years since the form was first required...

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Cannabis Shift Impacting Employers

Legalized medicinal and recreational marijuana is on the rise. With vague and nearly silent guidelines, these state statues are open for interpretation by the courts leaving employers and employees treading unfamiliar and sticky territory. It would be wise for employers to keep a close eye on the emerging legal and regulatory compliance obligations. Risk & Insurance, Autumn Heisler, cites some recent and notable case decisions.

Decisions on marijuana policy are shifting, leaving employers concerned about maintaining safe and drug-free workplaces.

Marijuana policy made headlines twice in one week, on matters that may be potential game changers for employers.

On July 17, Massachusetts’ Supreme Judicial Court ruled in favor of a woman fired for using medical marijuana in Barbuto vs...

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New Jersey police officer and veteran hotel employee help save 2-year-old from drowning at Clearwater Beach hotel pool

Nothing is worse than a vacation gone wrong because of an injury or medical emergency.  It is not every day that trained medical professional is staying at your hotel.  Overcome the gap of reaching professional medical help by requiring CPR and first aid training for every employee.  Not only is CPR and first aid training a means to save a life, it is also an asset to you organization.  An employee who can administer CPR and first aid swiftly and professionally could mean the difference between saving a life and a financial disaster. A recent incident at the Sheraton Sand Key Resort is a stark reminder about just how important it is to train your employees properly and routinely. Tampa Bay Times, Melissa Gomez, shares the event.

CLEARWATER — A veteran hotel employee and New Jersey...

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Lawyer recommends employers work with experts after class-action suit against Kroger subsidiary over biometric data

For the past five years or so, employers have turned to new technology for a more accurate and reliable source of employee time keeping,  to reduce fraud in the work force, to provide better security and limit access to sensitive work areas. Facial recognition, photo tagging, finger or palm prints, GPS tracking, and even DNA have become the technologies of choice, but not without a price.  Employees can challenge the use of biometrics and the storage of the biometric data, and they are – numbers are growing rapidly. Recent lawsuits have brought hefty fines to employers for improperly collecting and storing employee biometric data. Make sure you know the guidelines for biometric data use and storage in your area.  Cook County Record, John Meyers, reports one of the largest cases to date...

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New York’s Plaza Hotel sued for alleged sexual harassment

Six former and current female employees are suing the iconic Plaza Hotel in New York City. Court documents cite male senior management and employees detailed and startling sexual misconduct and assault. The women argue they were forced to endure a barrage of egregious and unwanted sexual behavior from their superiors and employees while the hotel’s management turned a blind eye, shamed the women, and retaliated with suspension in some incidents. “While patrons enjoy the iconic culture of The Plaza, many of its female employees are forced to endure a culture of a different type – rape culture,” states the suit. The women are seeking unspecified damages. Hotel Management, Elliot Mest, discloses the complaint.

Much of the allegations center around the hotel’s bar, the “Palm Court.”
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The hospitality industry’s lurking liability

Sex trafficking is everywhere! Are you doing enough to fight sex trafficking on your property? Are your employees turning a blind eye while girls and women are being imprisoned and forced into sex? Branded or unbranded, luxurious or economical, you may be the next hotel pulled into litigation surrounding activities taking place on your properties. As states across the country enact new or proposed law seeking to hold hotels directly liable for sex trafficking on their properties, hotel operators must act to prevent the crimes. Employees must be trained and alert to the activities taking place on your properties. Business Insurance, Louise Esola, discusses the growing allegations and concerns surrounding the matter.

The hospitality industry must rethink its approach to service, privac...

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