Category Hospitality Employees

“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

Initiated in many forms, harassment is a widespread problem for hotel workers across the nation. Ranging from jokes to propositions to assaults, approximately 95% of women working in the hospitality industry have experienced some kind of inappropriate advance from a male guest. While cities across the nation continue to take steps to address the inappropriate behavior, hotels themselves are also urged to take a stance against the abuses by clearly stating anti-harassment policies and providing a number of outlets for reporting an incident. Fisher Phillips attorneys provide key points employers should consider immediately to minimize legal liabilities.

In April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the doo...

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Short Breaks, Stretching, and Moving Around Help Avoid Ergonomic Injuries

It’s no secret that ergonomic injuries at work are a widespread multi-billion dollar problem across all industries and in all states. With proper training, management support and clear processes in place, employers can systematically identify and manage ergonomic risk factors and apply solutions to reduce physical problems and increase an employee’s ability to work more efficiently.  Ergonomic claims will remain a high-priced issue for businesses that choose to ignore it. State Fund Safety News, provides inexpensive solutions to common ergonomic issues – a guide every employer should read.

Did You Know?

Ergonomic injuries account for 37 percent of all workplace injuries according to the Bureau of Labor Statistics (BLS), most of them attributed to overexertion...

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5-STEP PLAN TO ADDRESS GROWING SEXUAL HARASSMENT CONCERNS

No industry or company is immune from the recent flood of sexual harassment claims. In fact, the insurance industry is expecting an influx of EPLI (Employment Practices Liability Insurance) claims in the entertainment, media, hospitality and other industries. Companies need to set clear policies and standards addressing behavior in the workplace then live by them.  Fischer & Phillips, Jennifer Sandberg & Joseph Shelton, lay out a 5-Step Plan to address growing sexual harassment concerns.

For several months now, it seems that each new day has brought about a fresh round of reporting on yet another high-profile sexual harassment accusation...

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Hotel Security: How to Optimise It

Evolving technology and the digital world has brought forth new meaning to hotel security. While cybersecurity has become a common topic among security professionals, there are several components that complete hotel security. From surveillance to the quality of room locks, every element of guest, employee, and property safety should be addressed equally. Hospitalitynet, Lillian Connors, outlines some note-worthy recommendations to help hotel security professionals optimize safety and security on their properties.

Running a hotel business is a lucrative move towards financial success down the road, however, it’s not without its drawbacks...

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Cyberattacks On Hotels – What Should Hotel Owners And Operators Do?

The threat is real!” Along with the digital age, cyber threats and data breaches are here to stay. Threats associated with the hotel industry have become common events. From companies, guests, and vendors to employees, owners, and stakeholders, people need assurance that company and personal data is being protected in a secure manner. Developing a business strategy for the digital age should be top priority for every hotel. Advisen Insurance shares a recent cybersecurity publication from Hotel Business Review that every hotelier should read.

This article was originally published by Hotel Business Review and is reprinted with permission from www.hotelexecutive.com.

Almost as soon as there were data breaches, hotels became a prime target of hackers, and the hospitality industry h...

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Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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California proposes hotel ‘panic button’ bill to protect workers from assaults, sex harassment

“A former employer took more than 20 minutes to respond after I alerted them that a man exposed himself to me in a hallway.” Hotels are under increased scrutiny as workers, cities, and the State of California push for legislation requiring employers to equip room attendants with panic buttons in an effort to prevent violent assaults and sexual harassment in the industry. If passed, California will be the first state in the nation to impose legislation state-wide. CNBC, Jeff Daniels, reports.

  • A California bill was introduced Wednesday that requires hotels to provide hotel room cleaners with panic buttons.
  • The so-called hotel maid “panic button” bill is designed to protect employees from assaults by guests.
  • If passed, it would make California the first to have a statewide law manda...
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Keeping Hotels Safe Through Staff Training

Employees are a hotels greatest asset! Investing in your employees should be a top priority. Not only will proper training improve the overall safety of your property, it could also bring more to your bottom line. Employees need to be taught how to act and react when addressing guests and situations that arise on the property. Providing detailed onboarding training, reviewing policies and procedures frequently, and engaging employees in processes is a sure footprint to the success of your property safety program. Facility Executive, Terrell Kemp, Jr.  shares insight into effective safety solutions.

Employees’ knowledge of proper security protocols is crucial to the safety of guests, while also enhancing a hotel’s reputation.

Consistency in the hotel business is key...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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Training users on new hotel technology no simple task

With guest experience and satisfaction dictating the success of a hotel, effective and efficient hotel technology training is an essential component to every hotel operation. From safety and compliance to operations and guest communication, new technology continues to evolve. Developing a high level comprehensive and layered technical training program focused on different solutions as well as users has proven to benefit hotel operations and the bottom line. Hotel Management, Esther Hertzfeld shares insight and solutions from industry leaders.  

Typically, a centrally managed learning management system is a critical component of managing the training modules available and ensuring that the right people take the right training.

Without the right training tools and procedures in place, ...

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