Category Hospitality – Global Issues

Six rules for housekeeping staff to spot bed bugs

Bed Bugs are a rapidly growing problem. From hotels and retirement homes to schools, office buildings, and public transportation, bed bugs are showing up by the numbers. Bed bugs have been found in every state in the nation and in just about every region of the world. Nobody is exempt from the pests! Early detection of bed bugs is critical to prevent infestation and spreading as well as preventing long-term financial impact on your business. Rentokil has outlined six rules every hotel should consider in the fight against bed bug infestations.

Evidence suggests that the rise in global travel has led to the increase of bed bugs.

Hotel operators are at risk of both accumulating and spreading bed bug infestations due to the high amount of human traffic they receive.

However, hotels can he...

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Don’t let shoddy maintenance scuttle an insurance claim

Managing a hotel is a daily challenge. The underlying problem of predicting the unpredictable means managers are not always prepared and must respond intuitively to random unfamiliar territory at any given time.

From buildings to equipment and guests to employees, your commercial insurances are vital to your business and so are protecting them from wide-ranging risks. In the wake of the unpredictable, conducting regular inspections, testing and maintenance play an intricate role in an effective property loss prevention program and the role your insurance plays. No matter how small or how large, it’s important to understand your insurance policy and how it will respond...

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Hotels fight recurring website accessibility lawsuits

Your website emulates the quality of your service in the Hotel industry. Travelers with and without disabilities are going online to find acceptable accommodations and book reservations. Visitors with disabilities must be able to navigate your website without any barriers regardless of the content and functionality. Not only should the website contain tools like screen readers, braille displays, and magnifiers, it should provide a deluge of physical accessibility information about the common areas of the property as well as the accessible guestrooms. ADA website accessibility lawsuits are increasing rapidly. Don’t find yourself in high-profile, multi-million dollar lawsuit that could destroy your reputation or possibly put you out of business...

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This Security Tool Can Help When Emergency Strikes

With the advances in tech innovation and expansion, hotel consumers expect things like mobile room keys and mobile check in and out. We are all well aware that modernization makes the guest experience smoother. At the same time, the lack of engagement with staff means fewer chances for staff to pick up on critical red flags.  It is all-too-important that hotels have clear emergency plans now more than ever before. First and foremost, precise execution of the plans is crucial to savings the lives of employees and guests. Providing a streamlined way to equip first responders with detailed and up-to-date floor plans, clear emergency management documents, and guest information is key to accomplishing a well-orchestrated plan and saving lives...

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Appeals court says Four Seasons Hotel not to blame in guest’s fall on wet bathroom floor

A slip and fall can happen anywhere. In hotel and resorts, slip and falls occur often and more commonly in guest rooms as guests can slip on wet bathroom tiles. The circumstances surrounding the fall will determine whether the liability falls on the guest or the hotel. Although the case was appealed and heard by two separate justices, the facts in the case reveal the liability fell on the guest not the hotel this time. Cook County Record, Kyla Asbury, reports the important facts and what determined the outcome of this case.

An Illinois state appeals panel has upheld a Cook County judge’s decision that the Four Seasons in Chicago was not obligated to warn guests about a wet marble bathroom floor, saying the condition posed a danger that should have been open and obvious.

CHICAGO — An I...

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3 tips to avoid a hotel hack this travel season

Travel season is here, and the hotel industry remains a profitable target for hackers looking to sell personal identifiable information on the dark web. With the tremendous increase and steady stream of sensitive information across hotel networks, it is all-too-important that hotel operators establish a clear and secure information storage and disposal plan.  Hotel Management and Ann Nickolas-Shred-It, point out key elements to address to help you minimize risk.

Upwards of 88 million travelers are hitting the road this summer, and the risk of cyber attacks remains a concern for the entire hotel industry. Photo credit: Getty Images/ChakisAtelier

An anticipated 88 million Americans are planning to take family vacations this year, and there is no sign of travel slowing down, with 27 per...

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New Regulation To Protect Hotel Housekeepers: Are You Ready?

A typical housekeeper will clean a dozen rooms in a single shift lifting heavy mattresses, using distorted positioning, reaching at great lengths, and using repetitive motion; movements that often impact the body and can create long-term musculoskeletal disorders if proper techniques are not used. Steps can be taken to reduce or prevent musculoskeletal injuries. CA has taken the lead in promoting employee well-being and setting a new ergonomic standard. HospitalityNet, Samantha Noll, guides hoteliers through what it is they need to know.

HISTORY IN THE MAKING

For the first time in history, a tailored regulation has been created to protect those who are exposed to the highest risk of work-related injuries in the hospitality industry: hotel housekeepers – our heroes who do their utmost...

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Four Tips for Becoming GDPR Compliant

GDPR is now in effect! Non-compliance is unacceptable around the world, not just in the EU. If you haven’t done so already, hoteliers need to get with the program and become compliant or risk very heavy fines which may just cost you your business. Confused or not sure which items you need to be concerned with, Lodging Magazine, Kate Hughes,  outlines four steps that will  help start the process.

Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting, offer the following tips for hoteliers looking to ensure their properties are GDPR-compliant.

Create a program.

“This applies to any program—hotels need to simplify the compliance workload by standardizing their p...

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How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

The EU’s GDPR brings some serious changes in data privacy to all companies across the world who handle the data of EU consumers. If your company has an online presence, as simple as a website that can be accessed by any person in the world, then you need to be very familiar with compliance mandates surrounding GDPR. “Hotels must explain to guests what data they are capturing, why they are capturing it, and who will have access to it.” From hotels, to booking engines, and revenue management software, the regulations are very explicit and incorporate a trickle-down affect when it comes to liability. Hoteliers across the world need to be prepared! Lodging Magazine, Kate Hughes, outlines some major points of concern for hotels.

Nearly everyone in the United States is accustomed to t...

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Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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