Category Hospitality – Global Issues

Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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California proposes hotel ‘panic button’ bill to protect workers from assaults, sex harassment

“A former employer took more than 20 minutes to respond after I alerted them that a man exposed himself to me in a hallway.” Hotels are under increased scrutiny as workers, cities, and the State of California push for legislation requiring employers to equip room attendants with panic buttons in an effort to prevent violent assaults and sexual harassment in the industry. If passed, California will be the first state in the nation to impose legislation state-wide. CNBC, Jeff Daniels, reports.

  • A California bill was introduced Wednesday that requires hotels to provide hotel room cleaners with panic buttons.
  • The so-called hotel maid “panic button” bill is designed to protect employees from assaults by guests.
  • If passed, it would make California the first to have a statewide law manda...
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Hospitality Trends 2018 – What’s Happening in Hospitality

Travelers today are looking for activity rich experiences that exhibit great value for the money. A hotel culture connected to the community that provides inviting public spaces for both working and socializing along with healthy culinary choices– a quality product at an affordable price. These new trends continue to evolve as hotels attempt to reinvent themselves and focus on encouraging the “millennial mindset” traveler to just “hang out!” Hotel Online and Robert A. Rauch outline Hospitality Trends 2018.

Each December, we come out with my trends for the following year. Last year we led with Artifical Intelligence and Robotics. In May, 2017, we hired our first robot as Employee #25 at our Fairfield Inn & Suites...

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Is Your Hotel Website ADA Compliant? Here’s Why It Matters

Achieving ADA website compliance simply means maintaining a set of web standards by ensuring that the website’s contents can be accessed in different ways, via screen readers, electronic devices that translate websites into speech and braille.

Numerous organizations have already been hit with hefty lawsuits siting ADA website noncompliance. With the US DOJ’s announcement to implement ADA regulations, expected in 2018, now is the time to get your website compliant.  Forbes Councils, Adam Deflorian, provides tips to help your hotel meet its ADA website compliance needs.

When the Americans with Disabilities Act first came into existence in 1990, few industries were affected more than the hotel industry...

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Seattle Hotel Industry Welcomes Seattle’s New Short-Term Rental Legislation

Homeowners and landlords who want to rent out their properties short-term in Seattle will have to comply with a new set of rental regulations.  Seattle City council has finalized new shot-term legislation requiring licensing, taxes, and other compliance regulations along with special licensing for short-term rental platforms such as Airbnb, HomeAway, and the like. Cision PRNewswire & Seattle Hotel Association report.

SEATTLEDec. 13, 2017 /PRNewswire/ — The Seattle Hotel Association (SHA) supports the short-term rental legislation passed today by the Seattle City Council, completing the package of ordinances that will govern rentals on platforms like Airbnb.

SHA has supported short-term rental regulations since the inception of this form of overnight accommodations...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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Keeping Hotels Safe Through Staff Training

Employees are a hotels greatest asset! Investing in your employees should be a top priority. Not only will proper training improve the overall safety of your property, it could also bring more to your bottom line. Employees need to be taught how to act and react when addressing guests and situations that arise on the property. Providing detailed onboarding training, reviewing policies and procedures frequently, and engaging employees in processes is a sure footprint to the success of your property safety program. Facility Executive, Terrell Kemp, Jr.  shares insight into effective safety solutions.

Employees’ knowledge of proper security protocols is crucial to the safety of guests, while also enhancing a hotel’s reputation.

Consistency in the hotel business is key...

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New Mexico Judge Dismisses 99 ADA Lawsuits as Fraudulent and Malicious Entertains Sanction Motions

Judge rejects 99 ADA lawsuits against businesses throughout Albuquerque, New Mexico. The lawsuits, labeled as malicious and filed in bad faith, are the result of online advertisements designed to lure disabled plaintiffs into filing ADA lawsuits and harass business defendants into settlements. The recommendation to dismiss the cases suggests the plaintiff may be liable for almost $40K in filing fees, and opens the door for the 99 affected businesses to request sanctions against the plaintiff’s lawyer. Jim Butler and the Global Hospitality Group report the facts.

On October 26, 2017, a judge dismissed 99 ADA lawsuits, ordered an in forma pauperis plaintiff  (a person without funds to pursue the cost of a lawsuit) to pay filing fees of $38,300 and authorized the defendants to ...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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Training users on new hotel technology no simple task

With guest experience and satisfaction dictating the success of a hotel, effective and efficient hotel technology training is an essential component to every hotel operation. From safety and compliance to operations and guest communication, new technology continues to evolve. Developing a high level comprehensive and layered technical training program focused on different solutions as well as users has proven to benefit hotel operations and the bottom line. Hotel Management, Esther Hertzfeld shares insight and solutions from industry leaders.  

Typically, a centrally managed learning management system is a critical component of managing the training modules available and ensuring that the right people take the right training.

Without the right training tools and procedures in place, ...

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