With guest experience and satisfaction dictating the success of a hotel, effective and efficient hotel technology training is an essential component to every hotel operation. From safety and compliance to operations and guest communication, new technology continues to evolve. Developing a high level comprehensive and layered technical training program focused on different solutions as well as users has proven to benefit hotel operations and the bottom line. Hotel Management, Esther Hertzfeld shares insight and solutions from industry leaders.
Typically, a centrally managed learning management system is a critical component of managing the training modules available and ensuring that the right people take the right training.
Without the right training tools and procedures in place, ...Read More