Category Hospitality – Global Issues

Is Your Hotel Website ADA Compliant? Here’s Why It Matters

Achieving ADA website compliance simply means maintaining a set of web standards by ensuring that the website’s contents can be accessed in different ways, via screen readers, electronic devices that translate websites into speech and braille.

Numerous organizations have already been hit with hefty lawsuits siting ADA website noncompliance. With the US DOJ’s announcement to implement ADA regulations, expected in 2018, now is the time to get your website compliant.  Forbes Councils, Adam Deflorian, provides tips to help your hotel meet its ADA website compliance needs.

When the Americans with Disabilities Act first came into existence in 1990, few industries were affected more than the hotel industry...

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Seattle Hotel Industry Welcomes Seattle’s New Short-Term Rental Legislation

Homeowners and landlords who want to rent out their properties short-term in Seattle will have to comply with a new set of rental regulations.  Seattle City council has finalized new shot-term legislation requiring licensing, taxes, and other compliance regulations along with special licensing for short-term rental platforms such as Airbnb, HomeAway, and the like. Cision PRNewswire & Seattle Hotel Association report.

SEATTLEDec. 13, 2017 /PRNewswire/ — The Seattle Hotel Association (SHA) supports the short-term rental legislation passed today by the Seattle City Council, completing the package of ordinances that will govern rentals on platforms like Airbnb.

SHA has supported short-term rental regulations since the inception of this form of overnight accommodations...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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Keeping Hotels Safe Through Staff Training

Employees are a hotels greatest asset! Investing in your employees should be a top priority. Not only will proper training improve the overall safety of your property, it could also bring more to your bottom line. Employees need to be taught how to act and react when addressing guests and situations that arise on the property. Providing detailed onboarding training, reviewing policies and procedures frequently, and engaging employees in processes is a sure footprint to the success of your property safety program. Facility Executive, Terrell Kemp, Jr.  shares insight into effective safety solutions.

Employees’ knowledge of proper security protocols is crucial to the safety of guests, while also enhancing a hotel’s reputation.

Consistency in the hotel business is key...

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New Mexico Judge Dismisses 99 ADA Lawsuits as Fraudulent and Malicious Entertains Sanction Motions

Judge rejects 99 ADA lawsuits against businesses throughout Albuquerque, New Mexico. The lawsuits, labeled as malicious and filed in bad faith, are the result of online advertisements designed to lure disabled plaintiffs into filing ADA lawsuits and harass business defendants into settlements. The recommendation to dismiss the cases suggests the plaintiff may be liable for almost $40K in filing fees, and opens the door for the 99 affected businesses to request sanctions against the plaintiff’s lawyer. Jim Butler and the Global Hospitality Group report the facts.

On October 26, 2017, a judge dismissed 99 ADA lawsuits, ordered an in forma pauperis plaintiff  (a person without funds to pursue the cost of a lawsuit) to pay filing fees of $38,300 and authorized the defendants to ...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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Training users on new hotel technology no simple task

With guest experience and satisfaction dictating the success of a hotel, effective and efficient hotel technology training is an essential component to every hotel operation. From safety and compliance to operations and guest communication, new technology continues to evolve. Developing a high level comprehensive and layered technical training program focused on different solutions as well as users has proven to benefit hotel operations and the bottom line. Hotel Management, Esther Hertzfeld shares insight and solutions from industry leaders.  

Typically, a centrally managed learning management system is a critical component of managing the training modules available and ensuring that the right people take the right training.

Without the right training tools and procedures in place, ...

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TripAdvisor to flag hotels where incidents of sexual assault, thefts occur

After years of removing posts that women intended to be security warnings to others concerning safety at popular resorts located in Mexico, Trip Advisors has been under fire by the media. In response to the publicity and in an effort to better inform the public, Trip Advisor has started applying a security warning badge on the pages of hotels and businesses where rape and other safety incidents have been reported.  The symbols are meant to alert guests of prior safety and security events and encourage them to do more research before booking their stay. Malaymail online, reports some of the circumstances surrounding the decision.

A new TripAdvisor policy is to add a banner in red warning travellers to perform ‘additional research’ about certain properties. — AFP pic

NEW YORK, N...

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What Hoteliers Need To Know About Ransomware Attacks

Today’s hotel operators face the rising threat of ransomware attacks. These types of attacks can constrain your organization. Since a hotel’s ability to respond to an attack is limited and there is little recourse for restoring ransomed data, updating your computer operating systems and software and having a commitment to properly train all employees on the malicious attacks and anti-phishing regularly is absolutely necessary to minimizing the risks of an attack. Lodging Magazine, Christine Killion discusses prevention tips all hotel operators should review.

Ransomware attacks have become more common and more sophisticated in recent years...

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Hotel Security: Protect Guests and Prevent Legal Action

Even with the most sophisticated safety and security measures in place, hotels are susceptible to threats and crime. Negligent security claims are often connected to failed or incomplete safety and security procedures paired with inadequate training. To ensure your hotel property is capable of managing threats and crime, it is vital that hotel safety and security be reviewed regularly, and staff training remain consistent and revised to match your safety and security needs. Lodging Magazine, Justin Parafinczuk, provides key points to consider as you assess your safety and security program.

Recent tragedies have shown how vulnerable hotels are to safety and security threats...

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