Category Hospitality – Global Issues

Get vendor agreement in writing before the worst happens

The power of a vendor or contractor agreement lies in the details it contains and the protections you require. Pay particular attention to insurance provisions by all parties involved in the service provided. Vendors, third-party vendors, contractors and sub-contractors should all be subject to the same risk management, security, privacy, and other policies that would be expected if the hotel were conducting the activities in-house. Hotel Management, Jack Garson, points out key areas hoteliers should consider.

When the delivery truck crashes into your hotel lobby, who pays for the new wall? If the truck hits your guests, who covers the medical bills? What does your delivery agreement say? What agreement? It matters.

Today, hotels are so focused on revenues and profits from guests an...

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A boy was poisoned at a hotel and died. Now his family has reached a high-priced settlement.

The cost of installing lithium operated carbon monoxide detectors in guest rooms is entirely feasible and completely sensible for hotels. The price is minuscule when compared to this high-priced settlement and most importantly, its an inconsiderable price to pay for human life!

An Observer investigation reveals a series of errors and decisions made by hotel management, town employees, and the medical examiner contributed to the death of 11 year old boy and left his mother with serious injuries from carbon monoxide poisoning leaking from the hotel swimming pool heating system. Advisen Insurance reports the event.

Jan...

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Hotel Security: How to Optimise It

Evolving technology and the digital world has brought forth new meaning to hotel security. While cybersecurity has become a common topic among security professionals, there are several components that complete hotel security. From surveillance to the quality of room locks, every element of guest, employee, and property safety should be addressed equally. Hospitalitynet, Lillian Connors, outlines some note-worthy recommendations to help hotel security professionals optimize safety and security on their properties.

Running a hotel business is a lucrative move towards financial success down the road, however, it’s not without its drawbacks...

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Cyberattacks On Hotels – What Should Hotel Owners And Operators Do?

The threat is real!” Along with the digital age, cyber threats and data breaches are here to stay. Threats associated with the hotel industry have become common events. From companies, guests, and vendors to employees, owners, and stakeholders, people need assurance that company and personal data is being protected in a secure manner. Developing a business strategy for the digital age should be top priority for every hotel. Advisen Insurance shares a recent cybersecurity publication from Hotel Business Review that every hotelier should read.

This article was originally published by Hotel Business Review and is reprinted with permission from www.hotelexecutive.com.

Almost as soon as there were data breaches, hotels became a prime target of hackers, and the hospitality industry h...

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Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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California proposes hotel ‘panic button’ bill to protect workers from assaults, sex harassment

“A former employer took more than 20 minutes to respond after I alerted them that a man exposed himself to me in a hallway.” Hotels are under increased scrutiny as workers, cities, and the State of California push for legislation requiring employers to equip room attendants with panic buttons in an effort to prevent violent assaults and sexual harassment in the industry. If passed, California will be the first state in the nation to impose legislation state-wide. CNBC, Jeff Daniels, reports.

  • A California bill was introduced Wednesday that requires hotels to provide hotel room cleaners with panic buttons.
  • The so-called hotel maid “panic button” bill is designed to protect employees from assaults by guests.
  • If passed, it would make California the first to have a statewide law manda...
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Hospitality Trends 2018 – What’s Happening in Hospitality

Travelers today are looking for activity rich experiences that exhibit great value for the money. A hotel culture connected to the community that provides inviting public spaces for both working and socializing along with healthy culinary choices– a quality product at an affordable price. These new trends continue to evolve as hotels attempt to reinvent themselves and focus on encouraging the “millennial mindset” traveler to just “hang out!” Hotel Online and Robert A. Rauch outline Hospitality Trends 2018.

Each December, we come out with my trends for the following year. Last year we led with Artifical Intelligence and Robotics. In May, 2017, we hired our first robot as Employee #25 at our Fairfield Inn & Suites...

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Is Your Hotel Website ADA Compliant? Here’s Why It Matters

Achieving ADA website compliance simply means maintaining a set of web standards by ensuring that the website’s contents can be accessed in different ways, via screen readers, electronic devices that translate websites into speech and braille.

Numerous organizations have already been hit with hefty lawsuits siting ADA website noncompliance. With the US DOJ’s announcement to implement ADA regulations, expected in 2018, now is the time to get your website compliant.  Forbes Councils, Adam Deflorian, provides tips to help your hotel meet its ADA website compliance needs.

When the Americans with Disabilities Act first came into existence in 1990, few industries were affected more than the hotel industry...

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Seattle Hotel Industry Welcomes Seattle’s New Short-Term Rental Legislation

Homeowners and landlords who want to rent out their properties short-term in Seattle will have to comply with a new set of rental regulations.  Seattle City council has finalized new shot-term legislation requiring licensing, taxes, and other compliance regulations along with special licensing for short-term rental platforms such as Airbnb, HomeAway, and the like. Cision PRNewswire & Seattle Hotel Association report.

SEATTLEDec. 13, 2017 /PRNewswire/ — The Seattle Hotel Association (SHA) supports the short-term rental legislation passed today by the Seattle City Council, completing the package of ordinances that will govern rentals on platforms like Airbnb.

SHA has supported short-term rental regulations since the inception of this form of overnight accommodations...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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