Category Hospitality – Guest Services

Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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9 Ways to Help Boost Hotel Security for Guests and Employees

Criminals view hotel vulnerabilities as opportunities making them a focus of fraud, assault, cybercrime and much more.  The result of this criminal behavior often causes revenue, reputation and guest loyalty loss to the hotel owner. Every hotel owner should ensure guest, employee and property safety by investing in top security and enhancing security programs and training regularly. Mountain Home News, Adam Richards, suggests 9 ways to boost your hotel security.

Hotels are high-traffic places where a lot of money transactions are made. These two things alone make them potential targets for all sorts of nefarious behavior, from vandalism to data theft. If you want to make sure that your hotel, or the hotel you manage, is safe, here are some ways you can boost its security.

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Bed Bug Legal Opinion…What Must a Hotel Do to Protect Itself?

“The cheapest time to deal with bed bugs is before they are discovered by a guest.” Making a commitment to guest protection by enacting preventive pest management protocols such as inspection and protection procedures, will likely reduce your hotel liability. And…remember, if you have taken reasonable precautions, not all bed bug claims need to be settled or paid. Hotel Business, Jeffrey M. Lipman, Attorney, discusses protections hotels can take to alleviate liability.

Few if any states have actual bed bug laws that dictate the specific duties that a hotel must provide its guests to protect them from bed bugs. The lack of legislative enactments in a state’s code, however, should not be misinterpreted as lack of laws...

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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

Initiated in many forms, harassment is a widespread problem for hotel workers across the nation. Ranging from jokes to propositions to assaults, approximately 95% of women working in the hospitality industry have experienced some kind of inappropriate advance from a male guest. While cities across the nation continue to take steps to address the inappropriate behavior, hotels themselves are also urged to take a stance against the abuses by clearly stating anti-harassment policies and providing a number of outlets for reporting an incident. Fisher Phillips attorneys provide key points employers should consider immediately to minimize legal liabilities.

In April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the doo...

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HOUSE VOTES TO GUT THE AMERICANS WITH DISABILITIES ACT TO NIP ‘ABUSIVE LAWSUITS’

Opportunistic lawyers have been lining their pockets and taking advantage of business owners for decades with “drive-by” abusive ADA litigation. With the passing of The ADA Education and Reform ACT (H.R. 620), business owners will have 60 days to devise a plan to fix the issue, and another 120 days to implement the changes. Newsweek, Carlos Ballesteros reports.

In a 225-192 vote Thursday, most House Republicans and a dozen Democrats passed a bill that makes it harder for disabled persons to sue for discrimination, in an effort to prevent opportunistic attorneys from taking advantage of business owners.

But many disability and civil rights groups fear the bill will weaken incentives for businesses to comply with the Americans With Disabilities Act of 1990 (ADA), which mandates e...

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A boy was poisoned at a hotel and died. Now his family has reached a high-priced settlement.

The cost of installing lithium operated carbon monoxide detectors in guest rooms is entirely feasible and completely sensible for hotels. The price is minuscule when compared to this high-priced settlement and most importantly, its an inconsiderable price to pay for human life!

An Observer investigation reveals a series of errors and decisions made by hotel management, town employees, and the medical examiner contributed to the death of 11 year old boy and left his mother with serious injuries from carbon monoxide poisoning leaking from the hotel swimming pool heating system. Advisen Insurance reports the event.

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Hotel Security: How to Optimise It

Evolving technology and the digital world has brought forth new meaning to hotel security. While cybersecurity has become a common topic among security professionals, there are several components that complete hotel security. From surveillance to the quality of room locks, every element of guest, employee, and property safety should be addressed equally. Hospitalitynet, Lillian Connors, outlines some note-worthy recommendations to help hotel security professionals optimize safety and security on their properties.

Running a hotel business is a lucrative move towards financial success down the road, however, it’s not without its drawbacks...

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Cyberattacks On Hotels – What Should Hotel Owners And Operators Do?

The threat is real!” Along with the digital age, cyber threats and data breaches are here to stay. Threats associated with the hotel industry have become common events. From companies, guests, and vendors to employees, owners, and stakeholders, people need assurance that company and personal data is being protected in a secure manner. Developing a business strategy for the digital age should be top priority for every hotel. Advisen Insurance shares a recent cybersecurity publication from Hotel Business Review that every hotelier should read.

This article was originally published by Hotel Business Review and is reprinted with permission from www.hotelexecutive.com.

Almost as soon as there were data breaches, hotels became a prime target of hackers, and the hospitality industry h...

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Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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California proposes hotel ‘panic button’ bill to protect workers from assaults, sex harassment

“A former employer took more than 20 minutes to respond after I alerted them that a man exposed himself to me in a hallway.” Hotels are under increased scrutiny as workers, cities, and the State of California push for legislation requiring employers to equip room attendants with panic buttons in an effort to prevent violent assaults and sexual harassment in the industry. If passed, California will be the first state in the nation to impose legislation state-wide. CNBC, Jeff Daniels, reports.

  • A California bill was introduced Wednesday that requires hotels to provide hotel room cleaners with panic buttons.
  • The so-called hotel maid “panic button” bill is designed to protect employees from assaults by guests.
  • If passed, it would make California the first to have a statewide law manda...
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