Category Hospitality – Guest Services

“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

Initiated in many forms, harassment is a widespread problem for hotel workers across the nation. Ranging from jokes to propositions to assaults, approximately 95% of women working in the hospitality industry have experienced some kind of inappropriate advance from a male guest. While cities across the nation continue to take steps to address the inappropriate behavior, hotels themselves are also urged to take a stance against the abuses by clearly stating anti-harassment policies and providing a number of outlets for reporting an incident. Fisher Phillips attorneys provide key points employers should consider immediately to minimize legal liabilities.

In April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the doo...

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HOUSE VOTES TO GUT THE AMERICANS WITH DISABILITIES ACT TO NIP ‘ABUSIVE LAWSUITS’

Opportunistic lawyers have been lining their pockets and taking advantage of business owners for decades with “drive-by” abusive ADA litigation. With the passing of The ADA Education and Reform ACT (H.R. 620), business owners will have 60 days to devise a plan to fix the issue, and another 120 days to implement the changes. Newsweek, Carlos Ballesteros reports.

In a 225-192 vote Thursday, most House Republicans and a dozen Democrats passed a bill that makes it harder for disabled persons to sue for discrimination, in an effort to prevent opportunistic attorneys from taking advantage of business owners.

But many disability and civil rights groups fear the bill will weaken incentives for businesses to comply with the Americans With Disabilities Act of 1990 (ADA), which mandates e...

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A boy was poisoned at a hotel and died. Now his family has reached a high-priced settlement.

The cost of installing lithium operated carbon monoxide detectors in guest rooms is entirely feasible and completely sensible for hotels. The price is minuscule when compared to this high-priced settlement and most importantly, its an inconsiderable price to pay for human life!

An Observer investigation reveals a series of errors and decisions made by hotel management, town employees, and the medical examiner contributed to the death of 11 year old boy and left his mother with serious injuries from carbon monoxide poisoning leaking from the hotel swimming pool heating system. Advisen Insurance reports the event.

Jan...

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Hotel Security: How to Optimise It

Evolving technology and the digital world has brought forth new meaning to hotel security. While cybersecurity has become a common topic among security professionals, there are several components that complete hotel security. From surveillance to the quality of room locks, every element of guest, employee, and property safety should be addressed equally. Hospitalitynet, Lillian Connors, outlines some note-worthy recommendations to help hotel security professionals optimize safety and security on their properties.

Running a hotel business is a lucrative move towards financial success down the road, however, it’s not without its drawbacks...

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Cyberattacks On Hotels – What Should Hotel Owners And Operators Do?

The threat is real!” Along with the digital age, cyber threats and data breaches are here to stay. Threats associated with the hotel industry have become common events. From companies, guests, and vendors to employees, owners, and stakeholders, people need assurance that company and personal data is being protected in a secure manner. Developing a business strategy for the digital age should be top priority for every hotel. Advisen Insurance shares a recent cybersecurity publication from Hotel Business Review that every hotelier should read.

This article was originally published by Hotel Business Review and is reprinted with permission from www.hotelexecutive.com.

Almost as soon as there were data breaches, hotels became a prime target of hackers, and the hospitality industry h...

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Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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California proposes hotel ‘panic button’ bill to protect workers from assaults, sex harassment

“A former employer took more than 20 minutes to respond after I alerted them that a man exposed himself to me in a hallway.” Hotels are under increased scrutiny as workers, cities, and the State of California push for legislation requiring employers to equip room attendants with panic buttons in an effort to prevent violent assaults and sexual harassment in the industry. If passed, California will be the first state in the nation to impose legislation state-wide. CNBC, Jeff Daniels, reports.

  • A California bill was introduced Wednesday that requires hotels to provide hotel room cleaners with panic buttons.
  • The so-called hotel maid “panic button” bill is designed to protect employees from assaults by guests.
  • If passed, it would make California the first to have a statewide law manda...
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Hospitality Trends 2018 – What’s Happening in Hospitality

Travelers today are looking for activity rich experiences that exhibit great value for the money. A hotel culture connected to the community that provides inviting public spaces for both working and socializing along with healthy culinary choices– a quality product at an affordable price. These new trends continue to evolve as hotels attempt to reinvent themselves and focus on encouraging the “millennial mindset” traveler to just “hang out!” Hotel Online and Robert A. Rauch outline Hospitality Trends 2018.

Each December, we come out with my trends for the following year. Last year we led with Artifical Intelligence and Robotics. In May, 2017, we hired our first robot as Employee #25 at our Fairfield Inn & Suites...

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Keeping Hotels Safe Through Staff Training

Employees are a hotels greatest asset! Investing in your employees should be a top priority. Not only will proper training improve the overall safety of your property, it could also bring more to your bottom line. Employees need to be taught how to act and react when addressing guests and situations that arise on the property. Providing detailed onboarding training, reviewing policies and procedures frequently, and engaging employees in processes is a sure footprint to the success of your property safety program. Facility Executive, Terrell Kemp, Jr.  shares insight into effective safety solutions.

Employees’ knowledge of proper security protocols is crucial to the safety of guests, while also enhancing a hotel’s reputation.

Consistency in the hotel business is key...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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