Category Hospitality Risk Management

This Security Tool Can Help When Emergency Strikes

With the advances in tech innovation and expansion, hotel consumers expect things like mobile room keys and mobile check in and out. We are all well aware that modernization makes the guest experience smoother. At the same time, the lack of engagement with staff means fewer chances for staff to pick up on critical red flags.  It is all-too-important that hotels have clear emergency plans now more than ever before. First and foremost, precise execution of the plans is crucial to savings the lives of employees and guests. Providing a streamlined way to equip first responders with detailed and up-to-date floor plans, clear emergency management documents, and guest information is key to accomplishing a well-orchestrated plan and saving lives...

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4 Steps to Make a Bad Online Review Work for You

Negative reviews are part of the game we play in the hotel industry. Just like anything else, you merely need to learn how the play the game, and play it well. If you take ownership and action, you can mitigate the financial and reputation impact of a negative review. National Law Review shares steps you can take to make a negative review work for you.

People who post a review on Google are now being notified after a business owner responds to the review, which should motivate business owners to respond to every review as a way to help build relationships with clients.

In fact, one of the best ways to take the sting out of a bad online review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these steps:

  1. Acknowledge the p...

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Appeals court says Four Seasons Hotel not to blame in guest’s fall on wet bathroom floor

A slip and fall can happen anywhere. In hotel and resorts, slip and falls occur often and more commonly in guest rooms as guests can slip on wet bathroom tiles. The circumstances surrounding the fall will determine whether the liability falls on the guest or the hotel. Although the case was appealed and heard by two separate justices, the facts in the case reveal the liability fell on the guest not the hotel this time. Cook County Record, Kyla Asbury, reports the important facts and what determined the outcome of this case.

An Illinois state appeals panel has upheld a Cook County judge’s decision that the Four Seasons in Chicago was not obligated to warn guests about a wet marble bathroom floor, saying the condition posed a danger that should have been open and obvious.

CHICAGO — An I...

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3 tips to avoid a hotel hack this travel season

Travel season is here, and the hotel industry remains a profitable target for hackers looking to sell personal identifiable information on the dark web. With the tremendous increase and steady stream of sensitive information across hotel networks, it is all-too-important that hotel operators establish a clear and secure information storage and disposal plan.  Hotel Management and Ann Nickolas-Shred-It, point out key elements to address to help you minimize risk.

Upwards of 88 million travelers are hitting the road this summer, and the risk of cyber attacks remains a concern for the entire hotel industry. Photo credit: Getty Images/ChakisAtelier

An anticipated 88 million Americans are planning to take family vacations this year, and there is no sign of travel slowing down, with 27 per...

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New Regulation To Protect Hotel Housekeepers: Are You Ready?

A typical housekeeper will clean a dozen rooms in a single shift lifting heavy mattresses, using distorted positioning, reaching at great lengths, and using repetitive motion; movements that often impact the body and can create long-term musculoskeletal disorders if proper techniques are not used. Steps can be taken to reduce or prevent musculoskeletal injuries. CA has taken the lead in promoting employee well-being and setting a new ergonomic standard. HospitalityNet, Samantha Noll, guides hoteliers through what it is they need to know.

HISTORY IN THE MAKING

For the first time in history, a tailored regulation has been created to protect those who are exposed to the highest risk of work-related injuries in the hospitality industry: hotel housekeepers – our heroes who do their utmost...

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Four Tips for Becoming GDPR Compliant

GDPR is now in effect! Non-compliance is unacceptable around the world, not just in the EU. If you haven’t done so already, hoteliers need to get with the program and become compliant or risk very heavy fines which may just cost you your business. Confused or not sure which items you need to be concerned with, Lodging Magazine, Kate Hughes,  outlines four steps that will  help start the process.

Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting, offer the following tips for hoteliers looking to ensure their properties are GDPR-compliant.

Create a program.

“This applies to any program—hotels need to simplify the compliance workload by standardizing their p...

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How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

The EU’s GDPR brings some serious changes in data privacy to all companies across the world who handle the data of EU consumers. If your company has an online presence, as simple as a website that can be accessed by any person in the world, then you need to be very familiar with compliance mandates surrounding GDPR. “Hotels must explain to guests what data they are capturing, why they are capturing it, and who will have access to it.” From hotels, to booking engines, and revenue management software, the regulations are very explicit and incorporate a trickle-down affect when it comes to liability. Hoteliers across the world need to be prepared! Lodging Magazine, Kate Hughes, outlines some major points of concern for hotels.

Nearly everyone in the United States is accustomed to t...

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Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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Hackers can turn hotel room cards into untraceable master keys

Having old lock systems in your hotel may be a threat to you and your guests. Researchers found that by combining an inexpensive card reader (easily purchased on the internet), custom software and any hotel room key, a criminal can crack the code to unlock all doors at a particular hotel without a trace of entry into the rooms. If you have an older Vision by Vingcard lock system, check with your company representative to see if you need the patch that will secure your system and your property. Daily News, Terrence Cullen, reports the research and information.

Hotel room cards — even defunct ones — were turned into master keys that gave hackers access to anywhere in a facility, often without leaving a trace, researchers announced Wednesday.

Finnish researchers with F-Secure bro...

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Cal/OSHA Hotel Housekeeping Injury Standard Effective July 1, 2018

Stronger protections and better ergonomics training for hotel housekeeping staff will go into effect July 1, 2018 in California. Designed to prevent and reduce work-related injuries to housekeepers in the hotel and hospitality industry, the new regulation requires hotel and lodging employers to establish, implement and maintain an effective Musculoskeletal Injury Prevention Program (MIPP) for housekeepers. Fisher Phillips, Benjamin Ebbink, explains the rule and it’s requirements employers must include in their programs.

As we reported in January, after nearly six years of discussion and debate, the Cal/OSHA Standards Board (Board) approved a standard on “Hotel Housekeeping Musculoskeletal Injury Prevention...

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