Category Hospitality Risk Management

8 Best Practices for Managing U.S. Immigration Compliance in 2018 (Part 2 of 5)

Legal and HR experts agree that thorough personnel files are an organization’s strongest defense against penalties, fines, and litigation. Be prepared for that unannounced Immigration and Customs Enforcement site visit. Although it can be very complicated, it is vital that employers of foreign nationals maintain up-to-date, well-organized, complete employee records. JD Supra, Mintz Levin, highlights 8 Best Practices for Managing US Immigration Compliance in 2018 (Part 2 of 5).

In this five-part series, we highlight three important USCIS policy changes and provide eight best practice tips in light of the ever-tightening U.S. immigration environment. This is the second installment in the series. 

This post will discuss the first two tips:

  1. Make Record-keeping a High Priority

Employe...

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8 Best Practices for Managing U.S. Immigration Compliance in 2018 (Part 1 of 5)

Because of all the moving pieces between Federal, State and Local regulations, managing immigration in the workforce is very complex and requires regular attention. If you, the employer, are not skilled in US immigration law, you may be unintentionally overlooking important tasks or paperwork updates that could put your business at risk of noncompliance. In a five part series,  JD Supra, Mintz Levin, highlights 8 Best Practices for Managing US Immigration Compliance in 2018 (Part 1 of 5).

In this five-part series, we highlight three important USCIS policy changes and provide eight best practice tips in light of the ever-tightening U.S. immigration environment. This is the first installment in the series.

The Trump Administration has made immigration enforcement and the restriction of...

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2 Anaheim hotels to pay $59,142 for cheating workers out of overtime

Not only is cheating your employees out of overtime pay or forcing them to work off the clock unethical and unprofessional, it is simply unlawful. Wage and hour lawsuits are common in the hospitality industry, often costing employers substantial amounts to resolve and settle. Most common are suits attributed to failure to pay overtime and off the clock working demands making employers susceptible to pay employees double the amount of backpay and various penalties due to the DOL. As two private hotel companies in Anaheim, California found out, it would have cost the companies much less if they had paid their employees correctly to start with. The Orange County Register, Margot Roosevelt, reports the facts.

Eighty-seven housekeepers, janitors, laundry workers and front-desk clerks at tw...

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Six rules for housekeeping staff to spot bed bugs

Bed Bugs are a rapidly growing problem. From hotels and retirement homes to schools, office buildings, and public transportation, bed bugs are showing up by the numbers. Bed bugs have been found in every state in the nation and in just about every region of the world. Nobody is exempt from the pests! Early detection of bed bugs is critical to prevent infestation and spreading as well as preventing long-term financial impact on your business. Rentokil has outlined six rules every hotel should consider in the fight against bed bug infestations.

Evidence suggests that the rise in global travel has led to the increase of bed bugs.

Hotel operators are at risk of both accumulating and spreading bed bug infestations due to the high amount of human traffic they receive.

However, hotels can he...

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Don’t let shoddy maintenance scuttle an insurance claim

Managing a hotel is a daily challenge. The underlying problem of predicting the unpredictable means managers are not always prepared and must respond intuitively to random unfamiliar territory at any given time.

From buildings to equipment and guests to employees, your commercial insurances are vital to your business and so are protecting them from wide-ranging risks. In the wake of the unpredictable, conducting regular inspections, testing and maintenance play an intricate role in an effective property loss prevention program and the role your insurance plays. No matter how small or how large, it’s important to understand your insurance policy and how it will respond...

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Hotels fight recurring website accessibility lawsuits

Your website emulates the quality of your service in the Hotel industry. Travelers with and without disabilities are going online to find acceptable accommodations and book reservations. Visitors with disabilities must be able to navigate your website without any barriers regardless of the content and functionality. Not only should the website contain tools like screen readers, braille displays, and magnifiers, it should provide a deluge of physical accessibility information about the common areas of the property as well as the accessible guestrooms. ADA website accessibility lawsuits are increasing rapidly. Don’t find yourself in high-profile, multi-million dollar lawsuit that could destroy your reputation or possibly put you out of business...

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This Security Tool Can Help When Emergency Strikes

With the advances in tech innovation and expansion, hotel consumers expect things like mobile room keys and mobile check in and out. We are all well aware that modernization makes the guest experience smoother. At the same time, the lack of engagement with staff means fewer chances for staff to pick up on critical red flags.  It is all-too-important that hotels have clear emergency plans now more than ever before. First and foremost, precise execution of the plans is crucial to savings the lives of employees and guests. Providing a streamlined way to equip first responders with detailed and up-to-date floor plans, clear emergency management documents, and guest information is key to accomplishing a well-orchestrated plan and saving lives...

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4 Steps to Make a Bad Online Review Work for You

Negative reviews are part of the game we play in the hotel industry. Just like anything else, you merely need to learn how the play the game, and play it well. If you take ownership and action, you can mitigate the financial and reputation impact of a negative review. National Law Review shares steps you can take to make a negative review work for you.

People who post a review on Google are now being notified after a business owner responds to the review, which should motivate business owners to respond to every review as a way to help build relationships with clients.

In fact, one of the best ways to take the sting out of a bad online review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these steps:

  1. Acknowledge the p...

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Appeals court says Four Seasons Hotel not to blame in guest’s fall on wet bathroom floor

A slip and fall can happen anywhere. In hotel and resorts, slip and falls occur often and more commonly in guest rooms as guests can slip on wet bathroom tiles. The circumstances surrounding the fall will determine whether the liability falls on the guest or the hotel. Although the case was appealed and heard by two separate justices, the facts in the case reveal the liability fell on the guest not the hotel this time. Cook County Record, Kyla Asbury, reports the important facts and what determined the outcome of this case.

An Illinois state appeals panel has upheld a Cook County judge’s decision that the Four Seasons in Chicago was not obligated to warn guests about a wet marble bathroom floor, saying the condition posed a danger that should have been open and obvious.

CHICAGO — An I...

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3 tips to avoid a hotel hack this travel season

Travel season is here, and the hotel industry remains a profitable target for hackers looking to sell personal identifiable information on the dark web. With the tremendous increase and steady stream of sensitive information across hotel networks, it is all-too-important that hotel operators establish a clear and secure information storage and disposal plan.  Hotel Management and Ann Nickolas-Shred-It, point out key elements to address to help you minimize risk.

Upwards of 88 million travelers are hitting the road this summer, and the risk of cyber attacks remains a concern for the entire hotel industry. Photo credit: Getty Images/ChakisAtelier

An anticipated 88 million Americans are planning to take family vacations this year, and there is no sign of travel slowing down, with 27 per...

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