Category Hospitality Safety

Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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Hackers can turn hotel room cards into untraceable master keys

Having old lock systems in your hotel may be a threat to you and your guests. Researchers found that by combining an inexpensive card reader (easily purchased on the internet), custom software and any hotel room key, a criminal can crack the code to unlock all doors at a particular hotel without a trace of entry into the rooms. If you have an older Vision by Vingcard lock system, check with your company representative to see if you need the patch that will secure your system and your property. Daily News, Terrence Cullen, reports the research and information.

Hotel room cards — even defunct ones — were turned into master keys that gave hackers access to anywhere in a facility, often without leaving a trace, researchers announced Wednesday.

Finnish researchers with F-Secure bro...

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Cal/OSHA Hotel Housekeeping Injury Standard Effective July 1, 2018

Stronger protections and better ergonomics training for hotel housekeeping staff will go into effect July 1, 2018 in California. Designed to prevent and reduce work-related injuries to housekeepers in the hotel and hospitality industry, the new regulation requires hotel and lodging employers to establish, implement and maintain an effective Musculoskeletal Injury Prevention Program (MIPP) for housekeepers. Fisher Phillips, Benjamin Ebbink, explains the rule and it’s requirements employers must include in their programs.

As we reported in January, after nearly six years of discussion and debate, the Cal/OSHA Standards Board (Board) approved a standard on “Hotel Housekeeping Musculoskeletal Injury Prevention...

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9 Ways to Help Boost Hotel Security for Guests and Employees

Criminals view hotel vulnerabilities as opportunities making them a focus of fraud, assault, cybercrime and much more.  The result of this criminal behavior often causes revenue, reputation and guest loyalty loss to the hotel owner. Every hotel owner should ensure guest, employee and property safety by investing in top security and enhancing security programs and training regularly. Mountain Home News, Adam Richards, suggests 9 ways to boost your hotel security.

Hotels are high-traffic places where a lot of money transactions are made. These two things alone make them potential targets for all sorts of nefarious behavior, from vandalism to data theft. If you want to make sure that your hotel, or the hotel you manage, is safe, here are some ways you can boost its security.

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EEOC Sues Merritt Hospitality, HEI Hotels And Resorts LLC For Disability Discrimination

The EEOC is settling a variety of discrimination cases at a high price to employers.  From sexual harassment and retaliation to medical disability discrimination, the hotel industry has been hit with suits across the country.  It may be a good time for hoteliers to review their workplace culture along with employee work environments. JD Supra reports a case recently filed by the EEOC. One, hoteliers may want to track.

Company Failed to Provide Ventilated Space for Employee With Asthma, Federal Agency Charges

SAN DIEGO – Merritt Hospitality, LLC and HEI Hotels and Resorts LLC, who together operate the Embassy Suites San Diego Bay, a San Diego hotel that has over 300 guest rooms, violated federal law when they denied a reasonable accommodation to an employee with asthma, the U.S...

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California adopts new workplace safety regulation to protect hotel housekeepers

Recent studies show “hotel room designs and decor, not area, determine housekeeper workloads and musculoskeletal demands. Attempts to set production standards or restriction of workloads based solely upon the average size of a hotel room could produce large variations in housekeeper workloads and exposures to MSD risk factors.”

New standard recently passed by Cal/OSHA “requires employers to identify, evaluate, and correct housekeeping related hazards with the involvement of housekeepers and their union representative.” Effective July 1, 2018, hotel employers must develop, apply, and maintain an effective Musculoskeletal Injury Prevention Program (MIPP). Advisen Insurance, provides key points that must be included in each policy.

U.S...

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“Hands Off, Pants On” When Guests Sexually Harass Your Hotel Employees

Initiated in many forms, harassment is a widespread problem for hotel workers across the nation. Ranging from jokes to propositions to assaults, approximately 95% of women working in the hospitality industry have experienced some kind of inappropriate advance from a male guest. While cities across the nation continue to take steps to address the inappropriate behavior, hotels themselves are also urged to take a stance against the abuses by clearly stating anti-harassment policies and providing a number of outlets for reporting an incident. Fisher Phillips attorneys provide key points employers should consider immediately to minimize legal liabilities.

In April 2016 survey of 400 Chicago-area women working at hotels, nearly 50 percent indicated that they have had a guest answer the doo...

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Drury Plaza Hotel in Pittsburgh facing lawsuit from allegedly injured contractor

When it comes to worksite safety, contractors, design professionals and project owners all have different roles and responsibilities. At the same time, responsibility and liability can arise from other circumstances such as statutory and common law, contract terms and conditions, and actions by parties in the project field. The key to the project owner minimizing risks from injured construction workers is to successfully delegate the worksite safety responsibility to the contractor in the language of the contract, and never assert control over the means, methods and procedures of the contractor’s work during the project. Keep in mind that merely retaining the right to stop, inspect or approve work is generally not enough to create owner liability...

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Short Breaks, Stretching, and Moving Around Help Avoid Ergonomic Injuries

It’s no secret that ergonomic injuries at work are a widespread multi-billion dollar problem across all industries and in all states. With proper training, management support and clear processes in place, employers can systematically identify and manage ergonomic risk factors and apply solutions to reduce physical problems and increase an employee’s ability to work more efficiently.  Ergonomic claims will remain a high-priced issue for businesses that choose to ignore it. State Fund Safety News, provides inexpensive solutions to common ergonomic issues – a guide every employer should read.

Did You Know?

Ergonomic injuries account for 37 percent of all workplace injuries according to the Bureau of Labor Statistics (BLS), most of them attributed to overexertion...

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A boy was poisoned at a hotel and died. Now his family has reached a high-priced settlement.

The cost of installing lithium operated carbon monoxide detectors in guest rooms is entirely feasible and completely sensible for hotels. The price is minuscule when compared to this high-priced settlement and most importantly, its an inconsiderable price to pay for human life!

An Observer investigation reveals a series of errors and decisions made by hotel management, town employees, and the medical examiner contributed to the death of 11 year old boy and left his mother with serious injuries from carbon monoxide poisoning leaking from the hotel swimming pool heating system. Advisen Insurance reports the event.

Jan...

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