Category Hospitality Safety

AHLA and Hospitality Leaders Unite to Improve Employee Safety

Although hoteliers have been investing in employees and guest safety for decades, there is still much more work to be to done to ensure the safety of employees and guests alike. AHLA and five major hotel brands have partnered together to create the 5-Star Promise safety initiative which will affect multiple brands around the world. Lodging Magazine, Kate Hughes, outlines the key components that make up the initiative. An initiative that is sure to make a positive difference in hotel culture across the nation and around the world.  

Yesterday at the National Press Club in Washington, D.C...

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Don’t let shoddy maintenance scuttle an insurance claim

Managing a hotel is a daily challenge. The underlying problem of predicting the unpredictable means managers are not always prepared and must respond intuitively to random unfamiliar territory at any given time.

From buildings to equipment and guests to employees, your commercial insurances are vital to your business and so are protecting them from wide-ranging risks. In the wake of the unpredictable, conducting regular inspections, testing and maintenance play an intricate role in an effective property loss prevention program and the role your insurance plays. No matter how small or how large, it’s important to understand your insurance policy and how it will respond...

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This Security Tool Can Help When Emergency Strikes

With the advances in tech innovation and expansion, hotel consumers expect things like mobile room keys and mobile check in and out. We are all well aware that modernization makes the guest experience smoother. At the same time, the lack of engagement with staff means fewer chances for staff to pick up on critical red flags.  It is all-too-important that hotels have clear emergency plans now more than ever before. First and foremost, precise execution of the plans is crucial to savings the lives of employees and guests. Providing a streamlined way to equip first responders with detailed and up-to-date floor plans, clear emergency management documents, and guest information is key to accomplishing a well-orchestrated plan and saving lives...

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Appeals court says Four Seasons Hotel not to blame in guest’s fall on wet bathroom floor

A slip and fall can happen anywhere. In hotel and resorts, slip and falls occur often and more commonly in guest rooms as guests can slip on wet bathroom tiles. The circumstances surrounding the fall will determine whether the liability falls on the guest or the hotel. Although the case was appealed and heard by two separate justices, the facts in the case reveal the liability fell on the guest not the hotel this time. Cook County Record, Kyla Asbury, reports the important facts and what determined the outcome of this case.

An Illinois state appeals panel has upheld a Cook County judge’s decision that the Four Seasons in Chicago was not obligated to warn guests about a wet marble bathroom floor, saying the condition posed a danger that should have been open and obvious.

CHICAGO — An I...

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Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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Hackers can turn hotel room cards into untraceable master keys

Having old lock systems in your hotel may be a threat to you and your guests. Researchers found that by combining an inexpensive card reader (easily purchased on the internet), custom software and any hotel room key, a criminal can crack the code to unlock all doors at a particular hotel without a trace of entry into the rooms. If you have an older Vision by Vingcard lock system, check with your company representative to see if you need the patch that will secure your system and your property. Daily News, Terrence Cullen, reports the research and information.

Hotel room cards — even defunct ones — were turned into master keys that gave hackers access to anywhere in a facility, often without leaving a trace, researchers announced Wednesday.

Finnish researchers with F-Secure bro...

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Cal/OSHA Hotel Housekeeping Injury Standard Effective July 1, 2018

Stronger protections and better ergonomics training for hotel housekeeping staff will go into effect July 1, 2018 in California. Designed to prevent and reduce work-related injuries to housekeepers in the hotel and hospitality industry, the new regulation requires hotel and lodging employers to establish, implement and maintain an effective Musculoskeletal Injury Prevention Program (MIPP) for housekeepers. Fisher Phillips, Benjamin Ebbink, explains the rule and it’s requirements employers must include in their programs.

As we reported in January, after nearly six years of discussion and debate, the Cal/OSHA Standards Board (Board) approved a standard on “Hotel Housekeeping Musculoskeletal Injury Prevention...

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9 Ways to Help Boost Hotel Security for Guests and Employees

Criminals view hotel vulnerabilities as opportunities making them a focus of fraud, assault, cybercrime and much more.  The result of this criminal behavior often causes revenue, reputation and guest loyalty loss to the hotel owner. Every hotel owner should ensure guest, employee and property safety by investing in top security and enhancing security programs and training regularly. Mountain Home News, Adam Richards, suggests 9 ways to boost your hotel security.

Hotels are high-traffic places where a lot of money transactions are made. These two things alone make them potential targets for all sorts of nefarious behavior, from vandalism to data theft. If you want to make sure that your hotel, or the hotel you manage, is safe, here are some ways you can boost its security.

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EEOC Sues Merritt Hospitality, HEI Hotels And Resorts LLC For Disability Discrimination

The EEOC is settling a variety of discrimination cases at a high price to employers.  From sexual harassment and retaliation to medical disability discrimination, the hotel industry has been hit with suits across the country.  It may be a good time for hoteliers to review their workplace culture along with employee work environments. JD Supra reports a case recently filed by the EEOC. One, hoteliers may want to track.

Company Failed to Provide Ventilated Space for Employee With Asthma, Federal Agency Charges

SAN DIEGO – Merritt Hospitality, LLC and HEI Hotels and Resorts LLC, who together operate the Embassy Suites San Diego Bay, a San Diego hotel that has over 300 guest rooms, violated federal law when they denied a reasonable accommodation to an employee with asthma, the U.S...

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California adopts new workplace safety regulation to protect hotel housekeepers

Recent studies show “hotel room designs and decor, not area, determine housekeeper workloads and musculoskeletal demands. Attempts to set production standards or restriction of workloads based solely upon the average size of a hotel room could produce large variations in housekeeper workloads and exposures to MSD risk factors.”

New standard recently passed by Cal/OSHA “requires employers to identify, evaluate, and correct housekeeping related hazards with the involvement of housekeepers and their union representative.” Effective July 1, 2018, hotel employers must develop, apply, and maintain an effective Musculoskeletal Injury Prevention Program (MIPP). Advisen Insurance, provides key points that must be included in each policy.

U.S...

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