Category Hospitality Technology

Cyberattacks On Hotels – What Should Hotel Owners And Operators Do?

The threat is real!” Along with the digital age, cyber threats and data breaches are here to stay. Threats associated with the hotel industry have become common events. From companies, guests, and vendors to employees, owners, and stakeholders, people need assurance that company and personal data is being protected in a secure manner. Developing a business strategy for the digital age should be top priority for every hotel. Advisen Insurance shares a recent cybersecurity publication from Hotel Business Review that every hotelier should read.

This article was originally published by Hotel Business Review and is reprinted with permission from

Almost as soon as there were data breaches, hotels became a prime target of hackers, and the hospitality industry h...

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Is Your Hotel Website ADA Compliant? Here’s Why It Matters

Achieving ADA website compliance simply means maintaining a set of web standards by ensuring that the website’s contents can be accessed in different ways, via screen readers, electronic devices that translate websites into speech and braille.

Numerous organizations have already been hit with hefty lawsuits siting ADA website noncompliance. With the US DOJ’s announcement to implement ADA regulations, expected in 2018, now is the time to get your website compliant.  Forbes Councils, Adam Deflorian, provides tips to help your hotel meet its ADA website compliance needs.

When the Americans with Disabilities Act first came into existence in 1990, few industries were affected more than the hotel industry...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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Training users on new hotel technology no simple task

With guest experience and satisfaction dictating the success of a hotel, effective and efficient hotel technology training is an essential component to every hotel operation. From safety and compliance to operations and guest communication, new technology continues to evolve. Developing a high level comprehensive and layered technical training program focused on different solutions as well as users has proven to benefit hotel operations and the bottom line. Hotel Management, Esther Hertzfeld shares insight and solutions from industry leaders.  

Typically, a centrally managed learning management system is a critical component of managing the training modules available and ensuring that the right people take the right training.

Without the right training tools and procedures in place, ...

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Coping with housekeeping turnover requires creativity and diligence

It is no secret that hotels see high employee turnover rates with housekeepers sitting at the top of the list. One of the largest downsides to high-turnover in the hotel industry is cost. To improve staff retention in the industry, leadership should turn their focus to employee education, growth and development and continued training. Making these key elements part of your hotel culture may very well turn high turnover numbers into high retention rates. Hotel Management, Elliott Mest, suggests creative measures to engage staff housekeepers.

Housekeeping turnover frequently takes place within the first 90 days of employment.

As Ralph Waldo Emerson once said, “every artist was first an amateur...

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How Hotel Owners Can Fight Back Against Chargebacks

Targets of “friendly fraud”, the hotel industry has lost millions of dollars each year in avoidable losses. It is no secret that the hospitality industry has a notably high ratio of chargebacks when compared to other sectors, 80% of them related to friendly fraud and impacting their bottom line. Hospitality Net, Robert Harrow, recommends fighting back using the tips below.

Chargebacks can be quite costly. When a customer reverses a charge on their card, not only are you slapped with a $25 fee but you may have also lost revenue for a particular room if no one else books it in time. If your property becomes a hotspot for fraud-related chargebacks, you may even run the risk of losing the privilege of accepting card payments.

According to Kirsten Rebello, a chargeback manager for Cha...

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ADA In The Digital Age: Federal Court Strikes Down Inaccessible Website

If you haven’t already, add website accessibility to the growing list of unintended consequences of the ADA. Evolving definitions of what constitutes a physical or mental disability, senseless mandates, hefty compliance costs for business owners and waves of abusive litigation that have developed under ADA have proven that enforcement of the law is nothing more than a disaster that has lined the pockets of a small number of opportunist lawyers and their clients.

Clear rules for applying the ADA to websites have yet to be established leaving the door open for interpretation by the courts...

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Russia’s ‘Fancy Bear’ hackers target hotel guests

Just one more reason to ensure the Wi-Fi linked to your hotel property is secure with layers of protections and free from intrusions; Russian hackers have begun to use the leaked NSA hacking tool, EternalBlue, to expand their control of hotel networks across the globe. Once the hackers secure control of the hotels’ Wi-Fi, they are silently intercepting usernames, passwords, and much more from corporate and guests’ networks. With the use of EternalBlue, it is difficult to determine the individual targets of the hackers. Hotel Management, Esther Hertzfled, guides you through the operation.

FireEye warns travelers to be aware of the threat when visiting hotels in other countries, and to take steps to secure their systems.

Networking security website FireEye discovered a malicious do...

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Lawyer recommends employers work with experts after class-action suit against Kroger subsidiary over biometric data

For the past five years or so, employers have turned to new technology for a more accurate and reliable source of employee time keeping,  to reduce fraud in the work force, to provide better security and limit access to sensitive work areas. Facial recognition, photo tagging, finger or palm prints, GPS tracking, and even DNA have become the technologies of choice, but not without a price.  Employees can challenge the use of biometrics and the storage of the biometric data, and they are – numbers are growing rapidly. Recent lawsuits have brought hefty fines to employers for improperly collecting and storing employee biometric data. Make sure you know the guidelines for biometric data use and storage in your area.  Cook County Record, John Meyers, reports one of the largest cases to date...

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Prioritizing technology for your hotel staff

Technology can add huge benefits in the workplace. Think back to how business was done before email, internet, mobile marketing, telecommuting and smartphones. Innovation in technology has improved operations at companies of all makes and sizes and has turned small businesses into global enterprises. Using technology to simplify tasks and ensure your organization has the tools to overcome challenges, maximizes efficiency, improves communication and allows employees to work at their highest capabilities bringing greater stability to the company and success to the bottom line. Hospitality Net, Prachi Chhabria, guides you through key points to consider when choosing software that best suits the needs of your hotel property.

In the last few years, there has been a steady uptick in integra...

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