Category Hospitality Technology

Prioritizing technology for your hotel staff

Technology can add huge benefits in the workplace. Think back to how business was done before email, internet, mobile marketing, telecommuting and smartphones. Innovation in technology has improved operations at companies of all makes and sizes and has turned small businesses into global enterprises. Using technology to simplify tasks and ensure your organization has the tools to overcome challenges, maximizes efficiency, improves communication and allows employees to work at their highest capabilities bringing greater stability to the company and success to the bottom line. Hospitality Net, Prachi Chhabria, guides you through key points to consider when choosing software that best suits the needs of your hotel property.

In the last few years, there has been a steady uptick in integra...

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New hotels caught in Sabre’s data breach

As many cyber professionals anticipated, the data breach Sabre disclosed in May has developed into a large surface area affecting many hotels around the world. Two Roads Hospitality has joined the growing list of hotels that have had to notify guests that hackers have gained access to their personal information. On top of this large breach, Galt House Hotels has also experienced a separate breach. At this point, cyber security programs should be at the top of every hoteliers priority list. Hotel Management, Ester Hertzfeld, reports the recent update.

Two Roads was notified on June 6, 2017, that the hacking took place between August 2016 and March 2017.

As expected, the data breach disclosed by Sabre Corporation in early May that compromised its SynXis central-reservations system, exposi...

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Sabre’s data breach expands to Four Seasons, Trump Hotels

Unfortunately for the hotel industry, the trend for breaches is rapidly expanding. With Sabre being linked to at least 32,000 organizations, the single breach gave criminals much broader entry into other systems. In the era of modern technologies, managing risk factors across third and fourth party vendors is all-too-important to an organizations security. Four Seasons Hotels and Resorts and Trump Hotels have fallen victim to the growing list of organizations affected by the Sabre attack. Hotel Management, Esther Hertzfeld, reports the update.

Four Seasons Hotels and Resorts and Trump Hotels are the latest hotel companies to be hit with a data breach that occured via their third-party hotel reservations provider, Sabre Hospitality Solutions...

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Sabre’s SynXis data breach affects Hard Rock, Loews Hotels

Travel industry giant, Sabre Corp., has become the latest victim to join some of the largest hotel chains labeled with serious data breaches. Sabre’s technology is used at more than 32,000 hotels and other lodging facilities around the globe. Hard Rock Hotels & Casinos and Loews Hotels have alerted guests of the security infringement that may have given the thieves access to their information. Hotel Management, Esther Hertzfeld, discusses the critical intrusion.

Hard Rock Hotel Panama Megapolis is one of the hotels affected by the Sabre SynXis hotel reservations system.

Hard Rock Hotels & Casinos and Loews Hotels have warned customers that a security failure may have resulted in the theft of their information...

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Should hotels text their guests? Operators weigh in

Text messaging is the communication of choice today and is part of normal consumer behavior.  It is a simple cost effective solution to extend hotel concierge services, allow front desk agents to address pre-arrival and post- departure communication with guests or to address issues quickly during their stay, and it’s a fun way to engage with guests overall. A text message program benefits every type of property; big or small, limited service or full service. Texts increase communication between employees and guests and also increase the property’s efficiency – a perfect way to connect with guests! Hotel Management, Elliot Mest, shares feedback with some important guidelines to consider from industry professionals.

Today’s travelers are sometimes more comfortable interacting via te...
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Today’s data security is all about offensive planning

In the event of a data breach, are you prepared to deal with potential litigation, regulatory fines, compliance issues, state specific laws, brand reputation and loss of business?  This is a question all hoteliers should be asking themselves. Businesses potentially thrive by predicting, preparing and ensuring growth to the bottom line. Cybersecurity threats continue to evolve and your predictions and preparation should be progressing with them. Ongoing cybersecurity planning should be a mandatory component of every hotel owner’s growth plan. Hotel Management, Elliot Mesh, outlines the focus on cybersecurity from this year’s HITEC conference in Toronto.   

TORONTO—As is customary, this year’s Hospitality Industry Technology Exposition & Conference began with a session on cyberse...

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How to keep guests safe from a point-of-sale system data breach

Despite improvements in card security technologies and the requirements of the Payment Card Industry Data Security Standard (PCI DSS), there are still gaps in the security of POS Systems. Avoiding problems and financial penalties should be more than enough reason to motivate your business to move to a new Point-of-Sale environment. Hotel Management, Esther Hertzfeld reflects on the reality of POS systems, outlines useful data security and compliance evaluations, and shares a look at the growing shift to mobile POS systems.

Advancing technologies continue to challenge the balance between data security and the guest experience...

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Kimpton data breach decision highlights lingering confusion on standing issues

While the frequency of data breaches of private companies continues to grow at alarming speeds, the law has not yet competently addressed the issue. The applicable laws for any given situation are generally governed by a variety of regulations issued by different law-making authorities within both federal and state agencies. The lack of standardization or enforcement of these measures is disconcerting. Data breach class actions boil down to a torts negligence action which generally implies a certain standard of care. This becomes a complex and confusing issue in data breach cases because the acceptable standard is not clear. Companies are at the center of these crimes; both targets and victims...

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Automatic doors at Ramada killed woman, $2.7m suit says

Automatic doors are found just about everywhere today. Hotels, airports, shopping malls, grocery stores, hospitals and office buildings all use automatic doors, mainly to provide added convenience to visiting guests and customers. In many cases, the doors operate continuously; 24 hours a day, seven days a week putting excessive wear and tear on the most sensitive systems regulating them. They simply must be inspected, tested, and evaluated by adequately trained personnel on a daily basis. Something as simple as wiping and cleaning the electronic eye lenses is required for safe operation of the doors. Proper door labeling and regular maintenance as dictated by the guidelines of the manufacture are sure to help minimize risks on your property...

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InterContinental Hotel Chain Breach Expands

The Intercontinental Group (IHG) has been forced to reveal yet another major data breach of customer card details over the last three months of 2016. One-third of the hotels affected by the breach between September 29 and December 29 of last year were run as franchises using POS technology. Although the hotel group didn’t clearly state how many customers may have been affected, a list of hotels impacted by the breach reveals a large number across the US and Puerto Rico. KrebsonSecurity outlines the events that led to IHG’s recent breach announcement.

In December 2016, KrebsOnSecurity broke the news that fraud experts at various banks were seeing a pattern suggesting a widespread credit card breach across some 5,000 hotels worldwide owned by InterContinental Hotels Group (IHG)...

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