Category Hospitality Technology

ADA In The Digital Age: Federal Court Strikes Down Inaccessible Website

If you haven’t already, add website accessibility to the growing list of unintended consequences of the ADA. Evolving definitions of what constitutes a physical or mental disability, senseless mandates, hefty compliance costs for business owners and waves of abusive litigation that have developed under ADA have proven that enforcement of the law is nothing more than a disaster that has lined the pockets of a small number of opportunist lawyers and their clients.

Clear rules for applying the ADA to websites have yet to be established leaving the door open for interpretation by the courts...

Read More

Russia’s ‘Fancy Bear’ hackers target hotel guests

Just one more reason to ensure the Wi-Fi linked to your hotel property is secure with layers of protections and free from intrusions; Russian hackers have begun to use the leaked NSA hacking tool, EternalBlue, to expand their control of hotel networks across the globe. Once the hackers secure control of the hotels’ Wi-Fi, they are silently intercepting usernames, passwords, and much more from corporate and guests’ networks. With the use of EternalBlue, it is difficult to determine the individual targets of the hackers. Hotel Management, Esther Hertzfled, guides you through the operation.

FireEye warns travelers to be aware of the threat when visiting hotels in other countries, and to take steps to secure their systems.

Networking security website FireEye discovered a malicious do...

Read More

Lawyer recommends employers work with experts after class-action suit against Kroger subsidiary over biometric data

For the past five years or so, employers have turned to new technology for a more accurate and reliable source of employee time keeping,  to reduce fraud in the work force, to provide better security and limit access to sensitive work areas. Facial recognition, photo tagging, finger or palm prints, GPS tracking, and even DNA have become the technologies of choice, but not without a price.  Employees can challenge the use of biometrics and the storage of the biometric data, and they are – numbers are growing rapidly. Recent lawsuits have brought hefty fines to employers for improperly collecting and storing employee biometric data. Make sure you know the guidelines for biometric data use and storage in your area.  Cook County Record, John Meyers, reports one of the largest cases to date...

Read More

Prioritizing technology for your hotel staff

Technology can add huge benefits in the workplace. Think back to how business was done before email, internet, mobile marketing, telecommuting and smartphones. Innovation in technology has improved operations at companies of all makes and sizes and has turned small businesses into global enterprises. Using technology to simplify tasks and ensure your organization has the tools to overcome challenges, maximizes efficiency, improves communication and allows employees to work at their highest capabilities bringing greater stability to the company and success to the bottom line. Hospitality Net, Prachi Chhabria, guides you through key points to consider when choosing software that best suits the needs of your hotel property.

In the last few years, there has been a steady uptick in integra...

Read More

New hotels caught in Sabre’s data breach

As many cyber professionals anticipated, the data breach Sabre disclosed in May has developed into a large surface area affecting many hotels around the world. Two Roads Hospitality has joined the growing list of hotels that have had to notify guests that hackers have gained access to their personal information. On top of this large breach, Galt House Hotels has also experienced a separate breach. At this point, cyber security programs should be at the top of every hoteliers priority list. Hotel Management, Ester Hertzfeld, reports the recent update.

Two Roads was notified on June 6, 2017, that the hacking took place between August 2016 and March 2017.

As expected, the data breach disclosed by Sabre Corporation in early May that compromised its SynXis central-reservations system, exposi...

Read More

Sabre’s data breach expands to Four Seasons, Trump Hotels

Unfortunately for the hotel industry, the trend for breaches is rapidly expanding. With Sabre being linked to at least 32,000 organizations, the single breach gave criminals much broader entry into other systems. In the era of modern technologies, managing risk factors across third and fourth party vendors is all-too-important to an organizations security. Four Seasons Hotels and Resorts and Trump Hotels have fallen victim to the growing list of organizations affected by the Sabre attack. Hotel Management, Esther Hertzfeld, reports the update.

Four Seasons Hotels and Resorts and Trump Hotels are the latest hotel companies to be hit with a data breach that occured via their third-party hotel reservations provider, Sabre Hospitality Solutions...

Read More

Sabre’s SynXis data breach affects Hard Rock, Loews Hotels

Travel industry giant, Sabre Corp., has become the latest victim to join some of the largest hotel chains labeled with serious data breaches. Sabre’s technology is used at more than 32,000 hotels and other lodging facilities around the globe. Hard Rock Hotels & Casinos and Loews Hotels have alerted guests of the security infringement that may have given the thieves access to their information. Hotel Management, Esther Hertzfeld, discusses the critical intrusion.

Hard Rock Hotel Panama Megapolis is one of the hotels affected by the Sabre SynXis hotel reservations system.

Hard Rock Hotels & Casinos and Loews Hotels have warned customers that a security failure may have resulted in the theft of their information...

Read More

Should hotels text their guests? Operators weigh in

Text messaging is the communication of choice today and is part of normal consumer behavior.  It is a simple cost effective solution to extend hotel concierge services, allow front desk agents to address pre-arrival and post- departure communication with guests or to address issues quickly during their stay, and it’s a fun way to engage with guests overall. A text message program benefits every type of property; big or small, limited service or full service. Texts increase communication between employees and guests and also increase the property’s efficiency – a perfect way to connect with guests! Hotel Management, Elliot Mest, shares feedback with some important guidelines to consider from industry professionals.

Today’s travelers are sometimes more comfortable interacting via te...
Read More

Today’s data security is all about offensive planning

In the event of a data breach, are you prepared to deal with potential litigation, regulatory fines, compliance issues, state specific laws, brand reputation and loss of business?  This is a question all hoteliers should be asking themselves. Businesses potentially thrive by predicting, preparing and ensuring growth to the bottom line. Cybersecurity threats continue to evolve and your predictions and preparation should be progressing with them. Ongoing cybersecurity planning should be a mandatory component of every hotel owner’s growth plan. Hotel Management, Elliot Mesh, outlines the focus on cybersecurity from this year’s HITEC conference in Toronto.   

TORONTO—As is customary, this year’s Hospitality Industry Technology Exposition & Conference began with a session on cyberse...

Read More

How to keep guests safe from a point-of-sale system data breach

Despite improvements in card security technologies and the requirements of the Payment Card Industry Data Security Standard (PCI DSS), there are still gaps in the security of POS Systems. Avoiding problems and financial penalties should be more than enough reason to motivate your business to move to a new Point-of-Sale environment. Hotel Management, Esther Hertzfeld reflects on the reality of POS systems, outlines useful data security and compliance evaluations, and shares a look at the growing shift to mobile POS systems.

Advancing technologies continue to challenge the balance between data security and the guest experience...

Read More