Category Special Interest

Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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Hospitality Trends 2018 – What’s Happening in Hospitality

Travelers today are looking for activity rich experiences that exhibit great value for the money. A hotel culture connected to the community that provides inviting public spaces for both working and socializing along with healthy culinary choices– a quality product at an affordable price. These new trends continue to evolve as hotels attempt to reinvent themselves and focus on encouraging the “millennial mindset” traveler to just “hang out!” Hotel Online and Robert A. Rauch outline Hospitality Trends 2018.

Each December, we come out with my trends for the following year. Last year we led with Artifical Intelligence and Robotics. In May, 2017, we hired our first robot as Employee #25 at our Fairfield Inn & Suites...

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Seattle Hotel Industry Welcomes Seattle’s New Short-Term Rental Legislation

Homeowners and landlords who want to rent out their properties short-term in Seattle will have to comply with a new set of rental regulations.  Seattle City council has finalized new shot-term legislation requiring licensing, taxes, and other compliance regulations along with special licensing for short-term rental platforms such as Airbnb, HomeAway, and the like. Cision PRNewswire & Seattle Hotel Association report.

SEATTLEDec. 13, 2017 /PRNewswire/ — The Seattle Hotel Association (SHA) supports the short-term rental legislation passed today by the Seattle City Council, completing the package of ordinances that will govern rentals on platforms like Airbnb.

SHA has supported short-term rental regulations since the inception of this form of overnight accommodations...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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Understanding Greywater and Its Proper Uses for Hotels

Although it can be expensive initially, using grey water can meet up to 50% of a property’s water needs by supplying water for landscaping. Grey water also provides nutrients to plants.  Furthermore, using grey water for your landscaping needs can prove to be a significant cost savings. Lodging Magazine shares the rules and guidelines you must follow for proper grey water use.

One of the many ways commercial facilities and hotels are reducing water consumption is to use greywater. Greywater is typically defined as “gently used” water that comes from restroom sinks, kitchen sinks, showers, etc. Facilities that use greywater are often “doubled plumbed,” with greywater going into storage tanks and water from toilets and urinals discharged into sewer systems.

While some greywa...

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New Mexico Judge Dismisses 99 ADA Lawsuits as Fraudulent and Malicious Entertains Sanction Motions

Judge rejects 99 ADA lawsuits against businesses throughout Albuquerque, New Mexico. The lawsuits, labeled as malicious and filed in bad faith, are the result of online advertisements designed to lure disabled plaintiffs into filing ADA lawsuits and harass business defendants into settlements. The recommendation to dismiss the cases suggests the plaintiff may be liable for almost $40K in filing fees, and opens the door for the 99 affected businesses to request sanctions against the plaintiff’s lawyer. Jim Butler and the Global Hospitality Group report the facts.

On October 26, 2017, a judge dismissed 99 ADA lawsuits, ordered an in forma pauperis plaintiff  (a person without funds to pursue the cost of a lawsuit) to pay filing fees of $38,300 and authorized the defendants to ...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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Hotels affected by California wildfires urged to act now

With the number of claims climbing, if your hotel was affected by the recent Northern California fires, now is the time to get your claim in order and file. When disaster impacts an area, insurance companies become buried in claims – acting in an organized quick fashion can keep your claim at the forefront opening the door for immediate assistance and reducing recovery time.  Know your policy, determine your damage, physical or otherwise; such as interruption of business, and be prepared to discuss your claim focusing on the details that lead to the claim. Hotel Management, Elliot Mest, shares some key advice for hotels concerning claims.

Recovering from the wildfires will be the largest project of its kind in California’s history.

Last month, wildfires streaked their way across Cal...

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Crisis Preparedness: Having A Plan of Action for When the Unthinkable Happens

Although no one wants to think about catastrophic events, it is a topic that should be at the forefront of every hotel discussion right now. No matter what the nature of the disaster, every event represents a significant risk for a hotel’s ability to continue ordinary operations. If you don’t have a plan in place when disaster strikes, you put your staff, guests and your reputation at “increased” risk. Every hotel should have a comprehensive crisis plan that includes pre-event, real-time, and post-event procedures. Communication and training are key elements that contribute to the success of the plan. Lodging Magazine, Ellen Meyer, shares hotel disaster preparedness tips from Bob Rauch, CEO and president of RAR Hospitality, below.

Now chief executive officer and president of R...

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Wildfires Wreak Havoc on California’s $58 Billion Wine Industry

Several days have passed and fires continue to burn in Northern California. A number of lethal fires began racing across Northern California more than seven days ago destroying homes and businesses, prompting mandatory evacuations, and leaving overwhelming devastation and ruins behind them.The economic impact is likely to be quite serious in light of the numerous wineries, hotels and restaurants lost. The recovery efforts will be long and tourism will be scarce for the hotels and restaurants servicing the area. Bloomberg Markets, Jennifer Kaplan, Jeffrey Taylor, and Lydia Mulvany walk through some of the details surrounding the fires.

  • Properties burn, smoke hits grapes for this year’s vintage
  • Cost could be $100 million for unusable crops, economist says
Wildfire in a vineyard in ...
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