Category Special Interest

4 Steps to Make a Bad Online Review Work for You

Negative reviews are part of the game we play in the hotel industry. Just like anything else, you merely need to learn how the play the game, and play it well. If you take ownership and action, you can mitigate the financial and reputation impact of a negative review. National Law Review shares steps you can take to make a negative review work for you.

People who post a review on Google are now being notified after a business owner responds to the review, which should motivate business owners to respond to every review as a way to help build relationships with clients.

In fact, one of the best ways to take the sting out of a bad online review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these steps:

  1. Acknowledge the p...

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New Regulation To Protect Hotel Housekeepers: Are You Ready?

A typical housekeeper will clean a dozen rooms in a single shift lifting heavy mattresses, using distorted positioning, reaching at great lengths, and using repetitive motion; movements that often impact the body and can create long-term musculoskeletal disorders if proper techniques are not used. Steps can be taken to reduce or prevent musculoskeletal injuries. CA has taken the lead in promoting employee well-being and setting a new ergonomic standard. HospitalityNet, Samantha Noll, guides hoteliers through what it is they need to know.

HISTORY IN THE MAKING

For the first time in history, a tailored regulation has been created to protect those who are exposed to the highest risk of work-related injuries in the hospitality industry: hotel housekeepers – our heroes who do their utmost...

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Four Tips for Becoming GDPR Compliant

GDPR is now in effect! Non-compliance is unacceptable around the world, not just in the EU. If you haven’t done so already, hoteliers need to get with the program and become compliant or risk very heavy fines which may just cost you your business. Confused or not sure which items you need to be concerned with, Lodging Magazine, Kate Hughes,  outlines four steps that will  help start the process.

Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting, offer the following tips for hoteliers looking to ensure their properties are GDPR-compliant.

Create a program.

“This applies to any program—hotels need to simplify the compliance workload by standardizing their p...

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How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

The EU’s GDPR brings some serious changes in data privacy to all companies across the world who handle the data of EU consumers. If your company has an online presence, as simple as a website that can be accessed by any person in the world, then you need to be very familiar with compliance mandates surrounding GDPR. “Hotels must explain to guests what data they are capturing, why they are capturing it, and who will have access to it.” From hotels, to booking engines, and revenue management software, the regulations are very explicit and incorporate a trickle-down affect when it comes to liability. Hoteliers across the world need to be prepared! Lodging Magazine, Kate Hughes, outlines some major points of concern for hotels.

Nearly everyone in the United States is accustomed to t...

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Hackers can turn hotel room cards into untraceable master keys

Having old lock systems in your hotel may be a threat to you and your guests. Researchers found that by combining an inexpensive card reader (easily purchased on the internet), custom software and any hotel room key, a criminal can crack the code to unlock all doors at a particular hotel without a trace of entry into the rooms. If you have an older Vision by Vingcard lock system, check with your company representative to see if you need the patch that will secure your system and your property. Daily News, Terrence Cullen, reports the research and information.

Hotel room cards — even defunct ones — were turned into master keys that gave hackers access to anywhere in a facility, often without leaving a trace, researchers announced Wednesday.

Finnish researchers with F-Secure bro...

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Drury Plaza Hotel in Pittsburgh facing lawsuit from allegedly injured contractor

When it comes to worksite safety, contractors, design professionals and project owners all have different roles and responsibilities. At the same time, responsibility and liability can arise from other circumstances such as statutory and common law, contract terms and conditions, and actions by parties in the project field. The key to the project owner minimizing risks from injured construction workers is to successfully delegate the worksite safety responsibility to the contractor in the language of the contract, and never assert control over the means, methods and procedures of the contractor’s work during the project. Keep in mind that merely retaining the right to stop, inspect or approve work is generally not enough to create owner liability...

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HOUSE VOTES TO GUT THE AMERICANS WITH DISABILITIES ACT TO NIP ‘ABUSIVE LAWSUITS’

Opportunistic lawyers have been lining their pockets and taking advantage of business owners for decades with “drive-by” abusive ADA litigation. With the passing of The ADA Education and Reform ACT (H.R. 620), business owners will have 60 days to devise a plan to fix the issue, and another 120 days to implement the changes. Newsweek, Carlos Ballesteros reports.

In a 225-192 vote Thursday, most House Republicans and a dozen Democrats passed a bill that makes it harder for disabled persons to sue for discrimination, in an effort to prevent opportunistic attorneys from taking advantage of business owners.

But many disability and civil rights groups fear the bill will weaken incentives for businesses to comply with the Americans With Disabilities Act of 1990 (ADA), which mandates e...

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5-STEP PLAN TO ADDRESS GROWING SEXUAL HARASSMENT CONCERNS

No industry or company is immune from the recent flood of sexual harassment claims. In fact, the insurance industry is expecting an influx of EPLI (Employment Practices Liability Insurance) claims in the entertainment, media, hospitality and other industries. Companies need to set clear policies and standards addressing behavior in the workplace then live by them.  Fischer & Phillips, Jennifer Sandberg & Joseph Shelton, lay out a 5-Step Plan to address growing sexual harassment concerns.

For several months now, it seems that each new day has brought about a fresh round of reporting on yet another high-profile sexual harassment accusation...

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Reminder: Post 300A injury, illness summary by February 1

February 1 is upon us! Employers required to post a 300A, must do so whether or not you had any injuries in the past year. It is required that the 300A is signed by an executive of the company before it is posted and that it is posted in an accessible location where employees can easily see it. Theh 300A must remain posted through April 30.

Employers required to electronically submit their 300A, must also fulfill the posting requirements from February 1 through April 30.  

Safety.BLR.com establishes the requirements.

Under the Occupational Safety and Health Administration’s (OSHA) recordkeeping rule, employers that are required to keep and maintain an OSHA injury and illness 300 log must post their 300A annual summary in each establishment where employee notices are normally posted ...

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Ferrari owner claims hotel valet gave keys to his $300G car to wrong man

Levi Miles told the valet at the Vinoy Renaissance St. Petersburg Resort & Golf Club that the $300,00 yellow Ferrari 458 Italia Spider was his and demanded the keys. He proceeded to tell the valet that his ticket was in the car and he would bring it to him – he never returned.

The true owner of the vehicle, 73 year-old Attorney James “Skip” Fowler who was attending a Lawyer’s convention at the resort at the time is now suing Marriott International and the valet, 717 Parking Enterprises, for negligence and gross negligence. Fox News, Nicole Darrah reports.

The owner of a $300,000 Ferrari has filed a lawsuit after a valet at a Florida resort reportedly gave the keys to someone who was trying to impress a woman.

James “Skip” Fowler, 73, parked his car — a yellow 2014 Ferrari 458 ...

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