Category Special Interest

New Mexico Judge Dismisses 99 ADA Lawsuits as Fraudulent and Malicious Entertains Sanction Motions

Judge rejects 99 ADA lawsuits against businesses throughout Albuquerque, New Mexico. The lawsuits, labeled as malicious and filed in bad faith, are the result of online advertisements designed to lure disabled plaintiffs into filing ADA lawsuits and harass business defendants into settlements. The recommendation to dismiss the cases suggests the plaintiff may be liable for almost $40K in filing fees, and opens the door for the 99 affected businesses to request sanctions against the plaintiff’s lawyer. Jim Butler and the Global Hospitality Group report the facts.

On October 26, 2017, a judge dismissed 99 ADA lawsuits, ordered an in forma pauperis plaintiff  (a person without funds to pursue the cost of a lawsuit) to pay filing fees of $38,300 and authorized the defendants to ...

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‘He Was Masturbating… I Felt Like Crying’: What Housekeepers Endure To Clean Hotel Rooms

Scared, uncomfortable and humiliating or simply from fear of losing their jobs, housekeepers have remained silent about the sexual harassment they’ve experienced for decades. With the recent passage of panic button legislation in major cities around the country and the publicity of high profile sexual harassment cases, more housekeepers are speaking out about the sexual abuse that goes on in the hotel industry. Are you listening to your staff? What can you do to improve the work culture at your hotel? With help from HuffPost Business, Dave Jamieson, Cecilia, a Chicago based housekeeper, describes years of sexual abuse.

Low-wage workers have been fighting sexual harassment for years. The national conversation is finally catching up with them.

Cecilia was working as a minibar attendant...

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Hotels affected by California wildfires urged to act now

With the number of claims climbing, if your hotel was affected by the recent Northern California fires, now is the time to get your claim in order and file. When disaster impacts an area, insurance companies become buried in claims – acting in an organized quick fashion can keep your claim at the forefront opening the door for immediate assistance and reducing recovery time.  Know your policy, determine your damage, physical or otherwise; such as interruption of business, and be prepared to discuss your claim focusing on the details that lead to the claim. Hotel Management, Elliot Mest, shares some key advice for hotels concerning claims.

Recovering from the wildfires will be the largest project of its kind in California’s history.

Last month, wildfires streaked their way across Cal...

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Crisis Preparedness: Having A Plan of Action for When the Unthinkable Happens

Although no one wants to think about catastrophic events, it is a topic that should be at the forefront of every hotel discussion right now. No matter what the nature of the disaster, every event represents a significant risk for a hotel’s ability to continue ordinary operations. If you don’t have a plan in place when disaster strikes, you put your staff, guests and your reputation at “increased” risk. Every hotel should have a comprehensive crisis plan that includes pre-event, real-time, and post-event procedures. Communication and training are key elements that contribute to the success of the plan. Lodging Magazine, Ellen Meyer, shares hotel disaster preparedness tips from Bob Rauch, CEO and president of RAR Hospitality, below.

Now chief executive officer and president of R...

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Wildfires Wreak Havoc on California’s $58 Billion Wine Industry

Several days have passed and fires continue to burn in Northern California. A number of lethal fires began racing across Northern California more than seven days ago destroying homes and businesses, prompting mandatory evacuations, and leaving overwhelming devastation and ruins behind them.The economic impact is likely to be quite serious in light of the numerous wineries, hotels and restaurants lost. The recovery efforts will be long and tourism will be scarce for the hotels and restaurants servicing the area. Bloomberg Markets, Jennifer Kaplan, Jeffrey Taylor, and Lydia Mulvany walk through some of the details surrounding the fires.

  • Properties burn, smoke hits grapes for this year’s vintage
  • Cost could be $100 million for unusable crops, economist says
Wildfire in a vineyard in ...
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Las Vegas shooting underscores hotel security shortfalls

There is no way to eradicate security risks in a free society, but they can be mitigated with preventative measures. Hotels are one of a handful of destinations in the United States where large numbers of people gather; some with multiple points of entry and exit and without any form of preventative screening. Although guest experience and hotel security can be tricky, hotel operators need to utilize every resource available to prevent risk while still giving the guest the experience they expect. In lieu of the Las Vegas shooting, all hotel operators need to realize the importance of training every staff member to be part of their safety and security program. Hotel Management, Elliot Mest, discusses hotel security

Travelers are not fond of airport security, but could something similar b...
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Las Vegas Shooting Kills Over 50, Hundreds Injured

Bullets rained across the venue of Route 91 Harvest festival in Las Vegas with 22,000 in attendance; the deadliest mass shooting in the US in modern history. More than 50 dead and 500 wounded as police and investigators try to piece together the story that led the 64 year old shooter to the evil he inflicted on so many innocent victims. Travel Pulse, Donald Wood, summarizes some of the details reported.

PHOTO: Mandalay Bay Resort & Casino, Las Vegas. (photo via Flickr/Hakan Dahlstrom)

UPDATE: 12:30 p.m. ET 10/2/2017

During a press conference Monday morning, Las Vegas Police said at least 58 people were killed and another 515 were injured after a gunman attacked a music festival crowd from the 32nd floor of the Mandalay Bay Resort and Casino.

According to ABCNews...

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Navigating hotel insurance claims following hurricanes can be tricky, experts say

Hurricane-wrenched islands, towns, residents, and businesses inundated with flood waters, debris, contaminated water and no power. Some still scrambling through the next storm, others assessing damage and picking up the pieces left behind, yet many still struggling to adapt. There is no shortage of damage claims to go around!

With high insurance deductibles and repairs to be made, hotels often wrestle with how to pay the bills. Pull out your policy and understand the policy with regards to damage and entitlements. Hotel Management, Elliot Mest, provides sound advice and direction from experts in the industry to help hotels mitigate damage, control costs, and navigate insurance claims.

Floods from Hurricane Harvey left many businesses completely submerged.

No hoteliers in Texas are prayi...

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Union-backed hotel safety ordinance poses danger to Long Beach: Guest commentary

The City of Long Beach, following behind Seattle, is set to impose multiple worker safety requirements on hotels. The City of Long Beach ordinance would affect hotels with 100 rooms or more and limit housekeeper workloads to cleaning 4,000 square feet per day. Although it provides for other safety features as well, many hotels in the area have already implemented panic buttons for housekeepers, which the bill is also including. The measure would inflict hoteliers with needless cost that may ultimately hurt the workers and blacklist guests. The ordinance will be heard by council Tuesday, September 19, 2017. Press-Telegram, Sandy Cajas, outlines the key points surrounding the ordinance.

A 2015 file photo shows a person in Long Beach walking past protest signs created by UNITE HERE...
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Analysis reveals Hurricane Harvey’s impact on hotel markets

Already under-performing, Houston’s hotel market met Harvey with some resistance. In the end, some hotels were more damaged than others.  Hotels located in the four sub-markets directly hit by Harvey saw a decline in occupancy while other submarkets were met with substantial occupancy increases. Although most rooms remain online, those under construction at the time Harvey barreled across Houston will likely remain offline for an extended period of time. Hotel Management, Alicia Hoisington, reveals a recent STR report giving analysis of Hurricane Harvey’s impact on the Houston Hotel Market.

Source: STR

All Houston hotel submarkets reported occupancy growth after the initial days of Hurricane Harvey, according STR...

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