Category Special Interest

Las Vegas shooting underscores hotel security shortfalls

There is no way to eradicate security risks in a free society, but they can be mitigated with preventative measures. Hotels are one of a handful of destinations in the United States where large numbers of people gather; some with multiple points of entry and exit and without any form of preventative screening. Although guest experience and hotel security can be tricky, hotel operators need to utilize every resource available to prevent risk while still giving the guest the experience they expect. In lieu of the Las Vegas shooting, all hotel operators need to realize the importance of training every staff member to be part of their safety and security program. Hotel Management, Elliot Mest, discusses hotel security

Travelers are not fond of airport security, but could something similar b...
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Las Vegas Shooting Kills Over 50, Hundreds Injured

Bullets rained across the venue of Route 91 Harvest festival in Las Vegas with 22,000 in attendance; the deadliest mass shooting in the US in modern history. More than 50 dead and 500 wounded as police and investigators try to piece together the story that led the 64 year old shooter to the evil he inflicted on so many innocent victims. Travel Pulse, Donald Wood, summarizes some of the details reported.

PHOTO: Mandalay Bay Resort & Casino, Las Vegas. (photo via Flickr/Hakan Dahlstrom)

UPDATE: 12:30 p.m. ET 10/2/2017

During a press conference Monday morning, Las Vegas Police said at least 58 people were killed and another 515 were injured after a gunman attacked a music festival crowd from the 32nd floor of the Mandalay Bay Resort and Casino.

According to ABCNews...

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Navigating hotel insurance claims following hurricanes can be tricky, experts say

Hurricane-wrenched islands, towns, residents, and businesses inundated with flood waters, debris, contaminated water and no power. Some still scrambling through the next storm, others assessing damage and picking up the pieces left behind, yet many still struggling to adapt. There is no shortage of damage claims to go around!

With high insurance deductibles and repairs to be made, hotels often wrestle with how to pay the bills. Pull out your policy and understand the policy with regards to damage and entitlements. Hotel Management, Elliot Mest, provides sound advice and direction from experts in the industry to help hotels mitigate damage, control costs, and navigate insurance claims.

Floods from Hurricane Harvey left many businesses completely submerged.

No hoteliers in Texas are prayi...

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Union-backed hotel safety ordinance poses danger to Long Beach: Guest commentary

The City of Long Beach, following behind Seattle, is set to impose multiple worker safety requirements on hotels. The City of Long Beach ordinance would affect hotels with 100 rooms or more and limit housekeeper workloads to cleaning 4,000 square feet per day. Although it provides for other safety features as well, many hotels in the area have already implemented panic buttons for housekeepers, which the bill is also including. The measure would inflict hoteliers with needless cost that may ultimately hurt the workers and blacklist guests. The ordinance will be heard by council Tuesday, September 19, 2017. Press-Telegram, Sandy Cajas, outlines the key points surrounding the ordinance.

A 2015 file photo shows a person in Long Beach walking past protest signs created by UNITE HERE...
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Analysis reveals Hurricane Harvey’s impact on hotel markets

Already under-performing, Houston’s hotel market met Harvey with some resistance. In the end, some hotels were more damaged than others.  Hotels located in the four sub-markets directly hit by Harvey saw a decline in occupancy while other submarkets were met with substantial occupancy increases. Although most rooms remain online, those under construction at the time Harvey barreled across Houston will likely remain offline for an extended period of time. Hotel Management, Alicia Hoisington, reveals a recent STR report giving analysis of Hurricane Harvey’s impact on the Houston Hotel Market.

Source: STR

All Houston hotel submarkets reported occupancy growth after the initial days of Hurricane Harvey, according STR...

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Hurricane Irma, Harvey hoteliers picking up the pieces

Hurricanes Harvey and Irma are a reminder of how vulnerable we are when faced with such wide spread natural disaster. Both leaving risky conditions miles long and miles wide; huge amounts of debris covering cities and blocking roads, unstable infrastructure, millions without power, contaminated water, flooding, shortages of supplies, and entire islands wiped out. Some hotels and resorts fared well through the storm while others will have to rebuild or close the doors completely. Although it is too soon to know the total magnitude of the damage, the recoveries are expected to be long-term., Jeff Weinstein, gives a breakdown of what to expect from hoteliers impacted by the storms.

From Antigua to Havana in the Caribbean and Miami to Naples and across to St...

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Hoteliers Weigh in on Hurricane Irma: ‘It’s Time to Hunker Down’

Destroying entire islands in the Atlantic already, Hurricane Irma continues her destructive path towards Florida and Georgia; expected to make landfall in those areas Sunday morning. There is much hotel operators can do to prepare for the storm now. The key to hurricane safety is to prepare, be ready, and act once you’ve been alerted by emergency officials. Hotel Business, Corris Little, outlines important steps some hoteliers are taking to prepare for Irma.

NATIONAL REPORT—Just as the waters are beginning to recede in Texas after Hurricane Harvey touched down and caused catastrophic damage to the area, hoteliers in the path of Hurricane Irma are making preparations as the Category 5 storm threatens to make landfall in the Caribbean and several counties in South Florida.


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Accommodations Industry Hurricane Planning Guide



Some hotels are finding themselves in the path of Hurricane Irma or some of the destructive weather surges it has created or may create. Quick and complete hurricane preparations are necessary to ensure the best possible outcome from the storm for you, your staff and your hotel – if that is even possible.  We came across this valuable resource, “Accommodations Industry Hurricane Planning Guide,” published by Pinellas County, Florida that we thought some of you may be able to use.

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How to prepare for Hurricane Irma

The Atlantic peak hurricane season is here, and Hurricane Irma is tearing through the Caribbean! Irma is expected to hit the US Virgin Islands, Puerto Rico, and could hit Florida and the Carolina’s as well. Even more devastating than Harvey, it is likely that Irma will produce excessive winds, very heavy rainfall and flooding along with life-threatening storm surges up to 11 feet. The key to hurricane safety is to have a plan, prepare ahead and be ready to act when alerted by emergency officials.  Washington Post, Angela Fritz, gives direction on how to prepare for the storm.


There’s no way to sugarcoat it. Hurricane Irma is a catastrophic storm, and it’s heading toward Florida and potentially the Southeast Coast...

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Message in a bottle: 3 negative impacts of bottled water

“Bottled water is the marketing trick of the century.” It is the alternative to tap water, yet tap water is 2,000 times less expensive and may even be safer than bottled water. “In fact,” said the report, “there are more standards regulating tap water in Europe and the United States than those applied to the bottled water industry.”  On top of the expense of bottled water, the production process takes much more energy, resources and water to produce and transport, and are filling up our landfills quickly. With questionable health safety, the drainage of resources, the inflated expense, and the environmental impact of bottled water, people should rethink their decision to drink bottled water. shares some insight on the subject.

Recently I heard a disconcerting comment on...

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