Category WAKEUP CALL

Lawsuit Alleges Marriott Failure to Protect Employee Against Guests’ Sexual Misconduct

Until recently, sexual harassment has gone unchecked in the hotel industry leaving employees vulnerable to guests and creating unsafe working environments for employees.

With growing awareness and attention to sexual harassment cases, hoteliers are more and more responsible for protecting their staff from predators of sexual harassment. All hoteliers are urged to take protective action to ensuring the safety of their employees as well as a professional working environment. To assure your employees of their safety, it is recommended that all employers develop, maintain and comply with a policy prohibiting sexual harassment.

In the complaint against Marriot below, the victim alleges Marriott and its Management team’s “failure to provide adequate protection...

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How to prevent ICE from knocking at your door

While the human side of the immigration issue is powerful, employers must comply with the employment laws surrounding undocumented workers. Careless record-keeping can lead not only to fines for technical violation, but also to loss of valuable workforce. In light of strict immigration policy, why put yourself at risk because of casual record-keeping policies? Experts advise reviewing all employee I-9’s for accuracy and completeness and developing a policy of review to ensure proper updated information every few months. Hotel Management, Elliot Mest, shares valuable insight for hoteliers.


Photo credit: Getty Images/alexskopje

The hotel industry famously grapples with labor challenges, which makes it imperative that hoteliers self-audit for employment eligibility or risk ...

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8 Best Practices for Managing U.S. Immigration Compliance in 2018 (Part 2 of 5)

Legal and HR experts agree that thorough personnel files are an organization’s strongest defense against penalties, fines, and litigation. Be prepared for that unannounced Immigration and Customs Enforcement site visit. Although it can be very complicated, it is vital that employers of foreign nationals maintain up-to-date, well-organized, complete employee records. JD Supra, Mintz Levin, highlights 8 Best Practices for Managing US Immigration Compliance in 2018 (Part 2 of 5).

In this five-part series, we highlight three important USCIS policy changes and provide eight best practice tips in light of the ever-tightening U.S. immigration environment. This is the second installment in the series. 

This post will discuss the first two tips:

  1. Make Record-keeping a High Priority

Employe...

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Legal experts outline challenges for hotel industry

Rather than focus entirely on avoiding litigation, hotel employers need to change workplace culture by confronting guest and employee abuses that have plagued the industry for decades. It is not enough to write policies, employers must act consistently to enforce the policies and thoroughly train employees to be alert and mindful of guest and employee behaviors on the property. Follow through is key! Hotel employers will face some compelling issues this year. Hotel News Now, Bryan Wroten, report the challenges legal experts outlined at the recent Hospitality Law Conference in Houston.

Sexual harassment, exploitation and GDPR compliance took center stage during the first day of the Hospitality Law Conference, where legal and hotel industry experts addressed the current state of these i...

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Hackers can turn hotel room cards into untraceable master keys

Having old lock systems in your hotel may be a threat to you and your guests. Researchers found that by combining an inexpensive card reader (easily purchased on the internet), custom software and any hotel room key, a criminal can crack the code to unlock all doors at a particular hotel without a trace of entry into the rooms. If you have an older Vision by Vingcard lock system, check with your company representative to see if you need the patch that will secure your system and your property. Daily News, Terrence Cullen, reports the research and information.

Hotel room cards — even defunct ones — were turned into master keys that gave hackers access to anywhere in a facility, often without leaving a trace, researchers announced Wednesday.

Finnish researchers with F-Secure bro...

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Take a Stand Against Workplace Injuries

Two hours of standing on the job isn’t likely to have harmful health effects on the body, but longer periods of standing may create long-term health risks such as blood pooling in the legs, chronic back pain, musculoskeletal disorders, and elevated risk of heart disease. Recent studies suggest that employers should focus on reducing prolonged periods of standing at work and provide more flexible work environments. It would be wise for employers to consider a mix of sitting and standing for their employees. State Comp Safety News recommends additional adjustments employers can make to help reduce risk.

Newton’s third law states that for every action there is an equal and opposite reaction...

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A boy was poisoned at a hotel and died. Now his family has reached a high-priced settlement.

The cost of installing lithium operated carbon monoxide detectors in guest rooms is entirely feasible and completely sensible for hotels. The price is minuscule when compared to this high-priced settlement and most importantly, its an inconsiderable price to pay for human life!

An Observer investigation reveals a series of errors and decisions made by hotel management, town employees, and the medical examiner contributed to the death of 11 year old boy and left his mother with serious injuries from carbon monoxide poisoning leaking from the hotel swimming pool heating system. Advisen Insurance reports the event.

Jan...

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Three steps to follow before and after disaster strikes

The recent influx of natural disaster across the nation and across the globe is a profound indicator that every hotel facility should have an Emergency Preparedness and Response Plan in place. The plan should be multi-faceted to include guests, employees, and property management procedures before, during and after disaster strikes. The tourism economy and profits are often at the mercy of the storm. How you prepare, respond, and react to your call of duty can make or break your business. Hotel Management, Victoria Rosenthal, suggests three important steps to speed up the recovery process.

When disaster strikes, hotels are susceptible to damage as any commercial property or residence...

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Westgate Hotel testing firearm-detecting security system

Modern security has arrived! Providing a great guest experience while ensuring the safety of guests, employees, and company assets is a necessary but difficult task every hotelier faces. Westgate Hotel in Las Vegas has recently partnered with Patriot One Technologies Inc, to test its NForce weapons dectection system. NForce is a discreet weapon sensing system that uses Cognitive Microwave Radar to detect concentrations of iron based metals such as guns, knives, and bombs. With a consistent 94% accuracy rate, the units are small enough to hide inside existing infrastructure. New3 Las Vegas, Gerard Ramalho, shares a glimpse of this exciting new technology.

Chances are the next time you enter the Westgate Hotel in Las Vegas, you will have passed through a state of t...

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Las Vegas Shooting Kills Over 50, Hundreds Injured

Bullets rained across the venue of Route 91 Harvest festival in Las Vegas with 22,000 in attendance; the deadliest mass shooting in the US in modern history. More than 50 dead and 500 wounded as police and investigators try to piece together the story that led the 64 year old shooter to the evil he inflicted on so many innocent victims. Travel Pulse, Donald Wood, summarizes some of the details reported.

PHOTO: Mandalay Bay Resort & Casino, Las Vegas. (photo via Flickr/Hakan Dahlstrom)

UPDATE: 12:30 p.m. ET 10/2/2017

During a press conference Monday morning, Las Vegas Police said at least 58 people were killed and another 515 were injured after a gunman attacked a music festival crowd from the 32nd floor of the Mandalay Bay Resort and Casino.

According to ABCNews...

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