Category WAKEUP CALL

ADA In The Digital Age: Federal Court Strikes Down Inaccessible Website

If you haven’t already, add website accessibility to the growing list of unintended consequences of the ADA. Evolving definitions of what constitutes a physical or mental disability, senseless mandates, hefty compliance costs for business owners and waves of abusive litigation that have developed under ADA have proven that enforcement of the law is nothing more than a disaster that has lined the pockets of a small number of opportunist lawyers and their clients.

Clear rules for applying the ADA to websites have yet to be established leaving the door open for interpretation by the courts...

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Prioritizing technology for your hotel staff

Technology can add huge benefits in the workplace. Think back to how business was done before email, internet, mobile marketing, telecommuting and smartphones. Innovation in technology has improved operations at companies of all makes and sizes and has turned small businesses into global enterprises. Using technology to simplify tasks and ensure your organization has the tools to overcome challenges, maximizes efficiency, improves communication and allows employees to work at their highest capabilities bringing greater stability to the company and success to the bottom line. Hospitality Net, Prachi Chhabria, guides you through key points to consider when choosing software that best suits the needs of your hotel property.

In the last few years, there has been a steady uptick in integra...

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How hotels are keeping employees safe and sound

Safety awareness and prevention go hand in hand. Creating a positive safety culture in the workplace is an on-going process that takes true commitment on behalf of the entire staff.  Although there are many types of injuries in the hotel industry, the most common injuries reported occur from repetitive work and sprains.  By providing proper tools and equipment along with regular safety training, hoteliers are sure to benefit from their efforts with minimized employee exposure to injury and illness. Hotel Management, Elliot Mest, provides important safety solutions.

Flipping a bed can be a frequent source of pain and strain.

Depending on the position, hotel employees are vulnerable to a wide range of potential injuries or safety concerns, but Harold Hacker, real property administrato...

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Should hotels text their guests? Operators weigh in

Text messaging is the communication of choice today and is part of normal consumer behavior.  It is a simple cost effective solution to extend hotel concierge services, allow front desk agents to address pre-arrival and post- departure communication with guests or to address issues quickly during their stay, and it’s a fun way to engage with guests overall. A text message program benefits every type of property; big or small, limited service or full service. Texts increase communication between employees and guests and also increase the property’s efficiency – a perfect way to connect with guests! Hotel Management, Elliot Mest, shares feedback with some important guidelines to consider from industry professionals.

Today’s travelers are sometimes more comfortable interacting via te...
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Best Western Brand Tapped for Stratosphere, Aquarius Resorts

The iconic Aquarius and Stratosphere properties have joined Best Western Hotels & Resorts Premier Collection in one of the largest deals in Best Western’s history. Whether it be the stunning panoramic views a top the Stratosphere tower or the wide variety of gaming options and state-of-the-art race and sports book of the Aquarius Casino Resort, Best Western will allow travelers visiting the monumental properties to take advantage of their generous loyalty program and provide American Casino Entertainment Properties  with brand support and online platforms. Commercial Property Executive, Evelina Croitoru, outlines key points of the deal.

American Casino and Entertainment Properties chose Best Western’s BW Premier collection for the properties, which include Las Vegas’ tallest struct...

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Today’s data security is all about offensive planning

In the event of a data breach, are you prepared to deal with potential litigation, regulatory fines, compliance issues, state specific laws, brand reputation and loss of business?  This is a question all hoteliers should be asking themselves. Businesses potentially thrive by predicting, preparing and ensuring growth to the bottom line. Cybersecurity threats continue to evolve and your predictions and preparation should be progressing with them. Ongoing cybersecurity planning should be a mandatory component of every hotel owner’s growth plan. Hotel Management, Elliot Mesh, outlines the focus on cybersecurity from this year’s HITEC conference in Toronto.   

TORONTO—As is customary, this year’s Hospitality Industry Technology Exposition & Conference began with a session on cyberse...

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Most American Workers Unprepared for Workplace Cardiac Emergencies

Providing a healthy safe environment for guests and employees is the very meaning of “Hospitality!”

“First aid, CPR, and AED training need to become part of a larger culture of safety within the workplace.”

The outcome of occupational illnesses and injuries depends on the severity of the injury, available first-aid care and medical treatment. Quick adequate first aid may mean the difference between a speedy or lengthy recovery, temporary or permanent disability, and even life or death.

Although some states offer more protections than others, every state has some form of Good Samaritan Law that separately addresses the involvement of voluntary CPR and AED Responders with proper CPR and First Aid training; therefore, the laws generally provide a liability shield for those rendering CPR,...

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Two Las Vegas hotel guests contract Legionnaires’ disease

In man-made water systems like the plumbing of large buildings (eg, hot water heaters, storage tanks, pipes), cooling towers, decorative fountains, or hot tubs, Legionella can amplify and be transmitted to susceptible hosts through inhalation or aspiration of water vapor or mist, such as droplets formed when flushing a toilet or breathed in during a shower or bath. Because the legionella bacteria thrive in water systems such as those commonly found in hotels, proper and regular maintenance of the hotel’s water system is the best way to prevent an outbreak of Legionnaires’ disease. New York Daily News, Megan Cerullo, reports a recent outbreak of Legionnaires’ disease at the Rio All-Suite Hotel and Casino in Las Vegas.

Two recent guests at the Rio All-Suite Hotel and Casino in Las V...
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Whiskey For My Men, Beer For My (Service) Horse – A Business Owner’s Primer On Service Animals And The ADA

When you think of the traditional definition of service animals, miniature horses usually don’t come to mind. Miniature horses are indeed used as services animals; most commonly for guiding the blind but also to help individuals with mobile impairments. If a miniature horse has been trained to perform the tasks for the benefit of an individual with a disability, then they have the same rights as a service animal. Entities covered by the ADA must modify their policies to permit miniature horses where reasonable. JD Supra/Smith Amundsen interpret the law.

A guy and his horse walk into a bar…

This could be the start of a funny joke, or the beginning of an American with Disabilities Act (ADA) complaint that can cost your business thousands of dollars in defense costs and damages...

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How the stop-start spring put the freeze on emerging pests

Spring and summer pests can be a challenge, and with the irregular weather patterns across the national this winter, you may be faced an even bigger challenge this year; the emergence of outdoor pests such as mosquitos, ants, fleas and ticks in large numbers. Knowing what to expect for the season is especially important to the lodging and hospitality industry. Reputation can be everything in the hotel industry, don’t let pests ruin yours! Hotel Management, Elliot Mest, shares some insight on what hoteliers should be prepared for and how they should prepare.

Hotels operators have a typical routine for spring pests...

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