Category WAKEUP CALL

Should hotels text their guests? Operators weigh in

Text messaging is the communication of choice today and is part of normal consumer behavior.  It is a simple cost effective solution to extend hotel concierge services, allow front desk agents to address pre-arrival and post- departure communication with guests or to address issues quickly during their stay, and it’s a fun way to engage with guests overall. A text message program benefits every type of property; big or small, limited service or full service. Texts increase communication between employees and guests and also increase the property’s efficiency – a perfect way to connect with guests! Hotel Management, Elliot Mest, shares feedback with some important guidelines to consider from industry professionals.

Today’s travelers are sometimes more comfortable interacting via te...
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Best Western Brand Tapped for Stratosphere, Aquarius Resorts

The iconic Aquarius and Stratosphere properties have joined Best Western Hotels & Resorts Premier Collection in one of the largest deals in Best Western’s history. Whether it be the stunning panoramic views a top the Stratosphere tower or the wide variety of gaming options and state-of-the-art race and sports book of the Aquarius Casino Resort, Best Western will allow travelers visiting the monumental properties to take advantage of their generous loyalty program and provide American Casino Entertainment Properties  with brand support and online platforms. Commercial Property Executive, Evelina Croitoru, outlines key points of the deal.

American Casino and Entertainment Properties chose Best Western’s BW Premier collection for the properties, which include Las Vegas’ tallest struct...

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Today’s data security is all about offensive planning

In the event of a data breach, are you prepared to deal with potential litigation, regulatory fines, compliance issues, state specific laws, brand reputation and loss of business?  This is a question all hoteliers should be asking themselves. Businesses potentially thrive by predicting, preparing and ensuring growth to the bottom line. Cybersecurity threats continue to evolve and your predictions and preparation should be progressing with them. Ongoing cybersecurity planning should be a mandatory component of every hotel owner’s growth plan. Hotel Management, Elliot Mesh, outlines the focus on cybersecurity from this year’s HITEC conference in Toronto.   

TORONTO—As is customary, this year’s Hospitality Industry Technology Exposition & Conference began with a session on cyberse...

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Most American Workers Unprepared for Workplace Cardiac Emergencies

Providing a healthy safe environment for guests and employees is the very meaning of “Hospitality!”

“First aid, CPR, and AED training need to become part of a larger culture of safety within the workplace.”

The outcome of occupational illnesses and injuries depends on the severity of the injury, available first-aid care and medical treatment. Quick adequate first aid may mean the difference between a speedy or lengthy recovery, temporary or permanent disability, and even life or death.

Although some states offer more protections than others, every state has some form of Good Samaritan Law that separately addresses the involvement of voluntary CPR and AED Responders with proper CPR and First Aid training; therefore, the laws generally provide a liability shield for those rendering CPR,...

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Two Las Vegas hotel guests contract Legionnaires’ disease

In man-made water systems like the plumbing of large buildings (eg, hot water heaters, storage tanks, pipes), cooling towers, decorative fountains, or hot tubs, Legionella can amplify and be transmitted to susceptible hosts through inhalation or aspiration of water vapor or mist, such as droplets formed when flushing a toilet or breathed in during a shower or bath. Because the legionella bacteria thrive in water systems such as those commonly found in hotels, proper and regular maintenance of the hotel’s water system is the best way to prevent an outbreak of Legionnaires’ disease. New York Daily News, Megan Cerullo, reports a recent outbreak of Legionnaires’ disease at the Rio All-Suite Hotel and Casino in Las Vegas.

Two recent guests at the Rio All-Suite Hotel and Casino in Las V...
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Whiskey For My Men, Beer For My (Service) Horse – A Business Owner’s Primer On Service Animals And The ADA

When you think of the traditional definition of service animals, miniature horses usually don’t come to mind. Miniature horses are indeed used as services animals; most commonly for guiding the blind but also to help individuals with mobile impairments. If a miniature horse has been trained to perform the tasks for the benefit of an individual with a disability, then they have the same rights as a service animal. Entities covered by the ADA must modify their policies to permit miniature horses where reasonable. JD Supra/Smith Amundsen interpret the law.

A guy and his horse walk into a bar…

This could be the start of a funny joke, or the beginning of an American with Disabilities Act (ADA) complaint that can cost your business thousands of dollars in defense costs and damages...

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How the stop-start spring put the freeze on emerging pests

Spring and summer pests can be a challenge, and with the irregular weather patterns across the national this winter, you may be faced an even bigger challenge this year; the emergence of outdoor pests such as mosquitos, ants, fleas and ticks in large numbers. Knowing what to expect for the season is especially important to the lodging and hospitality industry. Reputation can be everything in the hotel industry, don’t let pests ruin yours! Hotel Management, Elliot Mest, shares some insight on what hoteliers should be prepared for and how they should prepare.

Hotels operators have a typical routine for spring pests...

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Will Employers Cry Mayday This May 1? What You Need To Know About Planned Protest Activities

Thousands of workers, immigrant-rights activists and other protesters, particularly those in the service industry, will take part in May Day marches and rallies across the country in support of causes ranging from better-paying jobs to immigration reform. Employers should proceed with caution. Impacted employers that seek to enforce their attendance rules and other workplace policies should be mindful of employees’ rights and carefully consider potential legal issues before responding to employees who miss work in support of the protests. JD Supra & Fisher Phillips outline key points employers should be aware of.

May Day has historically been a day marked by workers’ rights protests, with union organizing activities and other employee advocacy actions taking place across the country...

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Bellagio fire compared to 2008 blaze that closed the Monte Carlo

Fountains sprayed and the “Pink Panther Theme” played while gusty winds whipped flames across the roof of the retail complex at the Bellagio Resort located on the Las Vegas strip. With a heavy firefighter response of more than 70 firefighters, the blaze was knocked down in 30 minutes. Officials suspect an exterior electrical or lighting malfunction started the blaze melting the Exterior Installation and Finish System and causing more than $400,000 in damage on the roof. The hotel and casino were not affected by the blaze and remained open. No injuries were reported. Las Vegas Review-Journal, Mike Shoro reports.

Updated April 14, 2017 – 12:01 pm

A wind-whipped fire burned a section of the Bellagio’s exterior wall near the roof late Thursday, closing a portion of the as Vegas Strip...

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A New Face at Military Reunions

For years, dogs have played an extremely important role in helping people with disabilities lead more independent and fuller lives. A “service dog” is a Wish come true for its partner. These animals and their handlers are truly partners that have a unique bond. Unfortunately, many business operators don’t know or understand exactly what the Americans with Disabilities Act (ADA) stipulates. RFN Magazine provides key points and understanding to business owners below.

There is a new face attending military reunions. They don’t share stories or stay up late. They are the silent “plus one” if you will. They go where their partner goes, always watching, always working. They are service animals and they play a large role in the lives of many in the veteran community.

Anthony Anderson ret...

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